Advising Technology Manager

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Department Summary
The Division of Undergraduate Education and Student Success (UESS) promotes academic excellence, universal access, engagement and achievement for the student scholar. UESS programs focus on the educational trajectory of the student by providing opportunities and services essential for progress toward scholastic objectives and intellectual development. UESS departments and programs serve the entire population of UO undergraduate students and partner closely with other campus units to support student success and engagement. 

Focused on ensuring student success, retention, and completion, the Office of Academic Advising (OAA) serves as the central campus academic advising resource. OAA is comprised of professional advisors that provide coordinated coaching and support that is student-centered, caring, holistic, inclusive, and culturally aware. Advisors collaborate with students to help them achieve their academic potential, participate in relevant learning and research opportunities, and reach their professional goals. OAA assists students in making a smooth transition to the university and provides wrap-around advising services to undergraduate students in a variety of scenarios (exploring, transfer, students in distress, academic/financial concerns, and first-year). The OAA team works in a fast-paced, drop-in and appointment-based office setting. Each year, OAA sees over 14,000 students, representing diverse academic interests, abilities, and cultural, socioeconomic, and educational backgrounds. OAA also offers outreach and training to faculty and department advisors coordinates advising at all orientation events and supports the implementation of advising policy across campus.

Position Summary
The Advising Technology Manager (ATM) is primarily responsible for overseeing the advising adoption and maintenance of advising technology. The ATM will work closely with advising leadership to develop strategic plans for advising technology, research best practices for adoption and use, and oversee day-to-day management of systems. In particular, the ATM will oversee Navigate and Navigate Application. This will include liaising with the product vendor, troubleshooting issues, and assisting advisors, front desk staff, and others with best use of the product. The ATM works across campus to ensure consistent use of advising technology. The ATM will also be responsible for overseeing the implementation of advanced features of Navigate and Navigate App including referral services, early alert options, and population health dashboards. 

UESS employees must be culturally competent and able to work with first-generation, low-income, underrepresented, international, and transfer students. The ATM must demonstrate respect for all individuals, welcome diversity among students and colleagues, and actively work toward an inclusive workplace.

Minimum Requirements
• Bachelor’s degree.
• Two years’ experience driving technology adoption, training people to use a technology system, liaising with technology vendors, OR project management.

Professional Competencies
• Demonstrated ability to present to large and small audiences.
• Demonstrated skills in program management, including organizational development and strategic planning.
• Demonstrated ability to work collegially and collaboratively with faculty, staff, and students from diverse backgrounds.
• Strong written and oral communication skills.
• Demonstrated high-level of organizational skills with the ability to prioritize and multi-task effectively in a fast-paced, detail-oriented and time-sensitive environment.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Demonstrated ability to anticipate next steps and execute independently.
• Recognizes situations that warrant initiative and moves forward; resolving issues, problems, or situations.
• Excellent ability to use advising and office technology. Must be a fast learner with new systems.
• Demonstrated ability to extract, analyze, and compile data.
• Comfortable summarizing, compiling and interpreting student data and reports.

Preferred Qualifications
• Experience using or implementing advising technology, with a particular preference for Navigate (formerly SSC Campus and Gradesfirst).
• Experience in higher education, with a preference for working in a large, fast-paced advising office.