Business Systems Analyst

Position Summary:

University Development's purpose is to support the mission of the university by raising private resources from alumni, friends, and other constituents to enhance financial support for students, faculty, programs, and facilities. University Development provides leadership and centralized development services to the 30+ other development shops across campus, serving as a focal point for principal/major gifts, gift planning, annual giving efforts, prospect development, corporate and foundation relations, stewardship, and communications.

The Business Analyst will provide a variety of information technology services in support of alumni and development activities throughout the University. Reporting directly to a Senior Business Analyst, this position will assist in relationship management and application consultation while focusing mostly on data services for their assigned client portfolio and system processes.

The Business Analyst's primary focus will be to provide functional support to our customers while responding to reporting and data services requests. This will entail a detailed analysis of the requirements in addition to the delivery of creative solutions, including but not limited to, query creation, data extracts, and defining system processes and procedures as well as applying policies around data and system usage to the user community. A high-level of quality control is necessary to ensure the accuracy of said reports and data extracts.

Education Requirements:  Bachelor's degree preferred.  Bachelor's degree in a discipline related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Qualification and Experience Requirements:

Proficiency of Microsoft Office software tools with emphasis on Excel is essential. The ability to link to relational databases; build queries; transform data, pivot tables, charts and reports.

Applicant must have excellent communication skills (verbal and written) with an ability to effectively communicate with technical and non-technical personnel at various levels within the organization.

 Ability to analyze requests, issues, and problems in order to resolve issues and develop solutions. Must apply critical thinking and be resourceful in developing solutions and/or escalating issues.

Blackbaud software products - CRM preferred. A broad knowledge of Alumni and Development operations, in a large university or experience in a non-profit fundraising office is strongly preferred.  Knowledge of Access is also preferred.

Candidate Instructions:

Please apply online at

All candidates must apply online and submit a cover letter and resume. 

The University of North Carolina at Chapel Hill is an equal opportunity, affirmative action employer and welcomes all to apply regardless of race, color, gender, national origin, age, religion, genetic information, sexual orientation, gender identity or gender expression. We also encourage protected veterans and individuals with disabilities to apply.