Senior Director, Customer Service

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Job Title: Senior Director, Customer Service

Job ID: 24885

Full/Part Time: Full - Time

Regular/Temporary: Regular

Job Code: 3306

Department: Customer Service and Information Security

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Compensation

Classification: Administrator III

Anticipated Hiring Salary: Commensurate with experience

FLSA status: Exempt

 

About the Position

The Senior Director of Customer Service reports to the VP/CIO, IT and serves as a member of the Senior IT Leadership Team. The position is responsible for overseeing the IT Service Desk, Desktop Support, Labs, Classroom Technology and Support, Access Management and the campus Workstation Refresh Program.

 

The Senior Director is responsible for defining the strategy and roadmaps for customer service support with a focus on service management and end-user satisfaction; identifying and implementing industry aligned metrics to improve service levels and reporting continuously; engages campus stakeholders to measure success; and communicates effectively at all levels to ensure solutions are appropriately utilized. The Senior Director also represents the Division of Information Technology in various collaborative campus and external venues, leveraging them as additional input sources for planning.

 

To apply, please visit: http://www.sjsu.edu/hr/careers/jobs and search for Job ID: 24885.

 

Equal Employment Statement:

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

 

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.