Director Housing Operations


Director Housing Operations

Job Req ID: 14063

General Summary:
The Director is responsible for leading the housing operations within Community Living while closely collaborating with Residential Life, Dining Programs, and Scheduling and Event Services. This position is an important leadership and management role within Homewood Student Affairs. JHU is finalizing its Housing-Residential Life-Dining Strategic Master plan to replace and build new housing along with repositioning existing buildings to meet the current and future needs of our students. The Director will take an integral part in the plan's implementation.

Key responsibilities include supervising professional staff, manage housing occupancy, lead Housing technology initiatives, oversee all housing facilities including working directly with facilities management, developing short- and long-range renewal and replacement schedules and capital plans. Additionally responsible for opening and closing of residence halls, keys and card access, mail rooms, and developing policies, procedures, and strategies to ensure an effective, safe, customer service-oriented housing operation for undergraduate students. The Director must be highly collaborative and develop strong working relationships within Community Living and throughout campus.

Reporting Line:
The Director of Housing Operations reports to the Executive Director of Housing, Dining, and Scheduling and Event Services.

Essential Job Functions:


  • Responsible for the facilities of the 10 buildings that comprise the JHU Homewood Campus on-campus housing with over 2,700 students. Oversee purchasing and upkeep of all furniture, fixtures and equipment. Serve as the primary liaison with the Department of Facilities and Real Estate, Housekeeping, and other JHU offices to assure that all facilities are up-to-date, clean and well maintained.
  • Lead and supervise the housing operations professional staff that includes associate/assistant directors who have supervisory responsibilities for non-exempt staff and students. This includes recruiting and selection, training, team building, and all personnel actions. Housing Operations includes 10 full-time staff plus oversight to maintenance and custodial staff of over 40.
  • Take leadership on all renovations, building projects and other facilities work that occurs within university housing. This includes the planning, decision-making, and evaluating the impact on the residential students during and after the project. Communicate with the project managers and contractors and determine the appropriate communication with students.
  • Working with the Department of Facilities and Real Estate to assure all maintenance and housekeeping are performed regularly to a high standard. Assure student work orders are responded to quickly with excellent customer service.
  • Manage emergency response preparedness plan for all residence halls. Project housing space needs for first-year students and second-year students for their two-year residency requirement. Use projected first year student numbers and historical data for sophomore attrition to determine how many upper class students will be able to live in university housing each year. Maintain historical data to document student gains, losses and other trends.
  • Direct and create technology efforts that will enhance staff and student roles. Includes oversight of Housing Management System (StarRez) and all associated projects involving StarRez. Ensures Community Living technology needs are met including system integration to university-wide enterprise systems and stand-alone third party vendor products.
  • Makes final determination for all commuter relocations and special exemption requests from the two-year residency requirement.
  • Manage contracts that support housing operations or student products/services including card access, housing information systems (StarRez), pest control, and laundry equipment.
  • Manage the mailrooms for on-campus students' mail including staffing and working with the various delivery agents (i.e., USPS, UPS, FedEx, etc.).
  • Develop policies, procedures and strategies to ensure an effective customer service.
  • Develop and recommend policies and procedures to support and enhance the life safety and security for student living. This includes working with JHU Department of Health, Safety, & Environment, JHU Security, and the contracted security company at Homewood.
  • Working with the Community Living staff, enforce all university and housing regulations and reinforce acceptable behavior standards in the apartments and residence halls. Oversee annual revisions of student housing contract, printed and on-line housing information, policies, procedures, and other materials.
  • Manage housing budgets. Take the lead in developing the annual operating and capital budgets by gathering the necessary information and contributing to the development of proposals and projections. Coordinate with the Executive Director and the Community Living Senior Financial Manager the five year operating and capital budgets.
  • Resolve conflicts with students, parents, and other university partners in matters related to housing issues/concerns.
  • Be informed of new issues and trends in higher education for students in university housing. Research, gain consensus from staff and students, and write proposals for change to submit to the Executive Director.
  • Assess student satisfaction in housing through formal and informal means, such as benchmarking surveys, customer satisfaction phone surveys, and student focus groups.
  • Department liaison to Admissions, New Student Programs, University Security, Parents' Program, Development Offices, Alumni Relations, Athletics, Student Disability Services, Office of Institutional Equity, General Counsel and Student Health and Wellness, and all other university partners.
  • Assist with training for all Community Living staff on housing operations.
  • Manage move in and move-out for students living in housing. This includes coordinating with Community Living staff to develop correspondence to students/parents, and work with other university departments and vendors to create a smooth and efficient, student friendly entrance to, and exit from each academic year.
  • Create ways to increase the recycling and sustainability habits of students and decrease energy usage and waste. Work with the Offices of Recycling and Waste Reduction, Plant Operations and the Office of Sustainability to accomplish this goal. Work with Residential Life on the educational component and with the staff to publish "Green Housing Effect" newsletters that goes to all residential students to educate and assist them in making smart decisions regarding their daily life and the environment.
  • Represent Community Living on division-wide and university-wide committees, and staff searches. This also includes participation in Senior Exit Interviews and Medical School Mock interviews.
  • Be visible and engaged in campus life events in the evenings and on weekends as needed.
  • Work with the Executive Director and colleagues on strategic planning and implementation of plans.
  • Perform other duties assigned.

  • Bachelor's degree in a related field of study required.
  • Master's degree preferred.

  • Seven to ten years of progressive experience in housing operations, including supervision of full-time staff, budget experience, and management of housing assignments and room selection processes, housing facilities and furniture procurement.
  • Working knowledge of complex university housing operations is desirable.

    Special Knowledge, Skills, or Abilities:
  • Strong commitment to student success in diverse living environments
  • Strong communication skills both verbal and written
  • Proven collaboration skills with an emphasis of team work across multiple units
  • Strong problem-solving, management, and supervisory skills
  • A detailed understanding of complex university housing systems
  • Excellent customer service skills including working with students, parents, vendors, and members of the university community
  • Knowledge of ADA and ADAAA requirements

    The successful candidate(s) for this position will be subject to a pre-employment background check.
    If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at . For TTY users, call via Maryland Relay or dial 711.

    The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
    During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
    The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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