Director of Administrative Operations & Marketing / College of Natural Sciences

invites applications for the position of:

Director of Administrative Operations & Marketing / College of Natural Sciences


Depends on Qualifications






Employment Status: Full-time, "exempt" position, included in the Management Personnel Plan (MPP).
Work Schedule: Regular Operating Hours for Administrative Offices: Monday through Friday, 8:00 a.m. to 5:00 p.m., occasional early morning, evening and weekend hours may be required. As needed, travel may be required to participate in program events/activities.
Salary: Salary commensurate with experience and qualifications. 
First Review Deadline: The initial review of applications will begin on Wednesday, December 7, 2018.  This position will remain open until filled.
Required Application Materials: 

All applicants must submit 1) Letter of interest or cover letter, 2) Current resume or curriculum vitae, 3) Diversity Statement – may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational and/or professional experiences, background/philosophy has prepared you for this role at California State University, San Bernardino (maximum 250 words).

The College of Natural Sciences (CNS) is seeking an Director of Administrative Operations and Marketing. This is a full-time (1.0 FTE), 12-month, fixed term administrator position reporting to the Dean of CNS. Reappointment is at the discretion of the Dean.

The Director of Administrative Operations and Marketing will work in collaboration with CSUSB Strategic Communications to develop and implement marketing and communications to enhance the College's brand image and support CSUSB strategic priorities.   The Director will also develop and disseminate central College-level marketing communications that support department-level initiatives.  Also, the Director will develop efficient operations and processes for CNS.


The Director of Administrative Operations and Marketing is a innovative leader and project-oriented marketing professional who elevates and executes the college's brand through strategic marketing and communications plans, research and creative execution. The Director of Administrative Operations and Marketing will collaborate with the CSUSB Strategic Communications and the CNS Leadership team to advance the College's recruitment, retention, student and faculty success and fundraising goals to raise the visibility of the College of Natural Sciences and the university.

Marketing Communications Planning, Brand Management, and Implementation:

  • Develop and manage dissemination of writing, editing, and/or production of materials for College and departments (e.g., monthly digital newsletter, print and digital magazine, videos, website, digital signage, press releases, fact sheets, ads, brochures, etc.). 
  • Oversee the review, consolidation, synthesis and writing about research for external audiences.
  • Design marketing materials in support of College-level events to convey a professional image for the college.
  • Develop and oversee the creation and execution of College events.
  • Stays abreast of trends in online and print marketing and media.
  • Stays up-to-date on emerging trends, strategies and technologies in marketing and communications.  
  • Work closely with the Dean and the CSUSB Strategic Communications to implement the College's marketing communications plan, and to manage the College's overall brand, including visual components and messaging.
  • Collaborate with the team to develop key messages to support the College's strategic goals and initiatives.  
  • Develop strategies to target key messages to various stakeholders internally and externally, including donors and alumni.
  • Develop communication strategies to support and drive the College's goals and priorities with external and internal audiences.
  • Work with in-house and contracted vendors and partners to develop creative concepts that reinforce the College's goals and positively influence perceptions about the College with external constituents.
  • Establish and maintains close relationships with department staff to leverage collaboration and partnership opportunities for communication efforts and to ensure synergistic, comprehensive, and consistent marketing communication activities across all units to achieve the goals associated with the College's marketing communications plan. Collaborates with unit-level staff to ensure that all marketing communications activities across the College consistently support the College's brand and image.
  • Work with the Dean and the CSUSB Strategic Communications to develop internal communication strategies and implements efforts to build a sense of community, awareness, support, and pride among internal audiences (faculty, staff, students).

Operations Management:

  • Develop efficient processes within the college
  • Collect and analyze the data to recommend efficiencies within CNS.
  • Prepare performance evaluations, progressive discipline, employee write-ups, and annual reports for the college.
  • Liaise with departments and other units for event coordination
  • Be a part of the leadership team in developing innovative strategies for achieving CNS, CSUSB and CSU strategic goals.
  • Manages student workers and contracted specialists. Provides supervision and direction for individuals, establishes goals, and communicates job expectations, assigns, reviews, corrects, and accepts work, develops a plan for corrective actions, as needed.
  • Manage team's processes and systems to streamline workflow and maximize efficiency.
  • Develops and manages marketing budget for CNS.


Education & Experience:

  • Bachelor's degree in journalism, communications or marketing.
  • At least five years of communications, marketing, writing or project management experience.

Knowledge & Abilities:

  • Demonstrated strong writing and editing, interpersonal skills, presentation skills, and marketing skills
  • Strong understanding of effective graphic design and branding principles and the use of the Internet as a communication medium
  • Proficient use of a variety of communications tools and platforms, content management systems and social media
  • Strong written and verbal communication skills and the ability to interpret and explain complex information.
  • Ability to manage multiple and competing priorities in a dynamic environment.
  • Demonstrated commitment to educational equity and commitment to promoting and enhancing equal opportunity, diversity and inclusion.
  • Demonstrated success and willingness to participate in a team environment.
  • Outstanding written and verbal communication skills, including copywriting, editing and proofreading.
  • Excellent understanding of visual design.
  • Discretion and sensitivity are required.
  • Confidentiality of information is critical.

Preferred Qualifications:

  • Experience working in higher education and/or complex, decentralized organizations on cross-functional teams.
  • Master's degree in journalism, communications or marketing.
  • Experience taking photos and producing videos.
  • Project management, communications and/or writing experience.
  • Familiarity with design tools (Adobe).
  • Organization and management skills.
  • Familiarity with STEM and health related fields. 


A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. 

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096).


5500 University Parkway
San Bernardino, CA 92407
(909) 537-5138

Position #2018-00964