Field Technician

Field Technician

The Claremont Colleges Services (TCCS) is the central coordinating and support organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges. TCCS, with about 300 staff members, provides exceptional shared services to 9,000 students, and almost 3,600 faculty and staff. TCCS staff work in both student-facing services as well as administrative and operational services. Our numerous departments are located throughout The Claremont Colleges campus in the beautiful city of Claremont, California.

ABOUT THE POSITION:

The Claremont Colleges Services (TCCS) seeks a self-starting, adventurous, and reliable computer professional for the position of Field Technician for the Information Technology Services department.

The Field Technician is responsible for supporting the Network Services provided by TCCS ITS (The Claremont Colleges Services Information Technology Services). The Field Technician is the first line of direct support for network-related issues reported by clients. This position helps support a comprehensive network infrastructure and telecommunications systems. Responsibilities include being dispatched to implement and maintain wireless, Ethernet, and VoIP infrastructures, and supporting system users' needs and priorities. This position requires being part of a collaborative team that works on various projects and services. The Field Technician must be flexible, highly proactive, and a strong innovator, capable of participating in various projects that cross departmental and operational boundaries. This position reports to the Director of Infrastructure Services. Specific duties include:
  • Monitor data center facilities, networks, systems, and telephony infrastructure.
  • Install computer, storage, and network infrastructure into cages and racks in data centers and co-location facilities.
  • Perform basic indoor/outdoor cable plant management. Install, tone, test, and terminate.
  • Open tickets with carriers and data center providers.
  • Coordinate with remote technicians.
  • Participate in coordinated, scheduled maintenance activities with multiple parties in multiple locations.
  • Upgrade software and firmware on production hardware during maintenance windows. Some after hours work will be required.
  • Conduct conference calls.
  • Place test calls in support of telephony infrastructure.
  • Follow documented procedures.
  • Respond to support requests via email, tickets, in person, phone, etc.
  • Periodically and rhythmically inspect graphs and charts in real time.
  • Participate in the rotation of afterhours on-call responsibilities.
  • Perform other related duties as assigned, both onsite and in other locations.


QUALIFICATIONS

You are a technology enthusiast! You are an adventurous, energetic, and ingenious computer professional with a passion for learning every day. You enjoy variety in your workday, have fun solving puzzles and challenges, and are confident in stepping up to solve new and unusual problems. You are positive and caring with your team and clients and are able to be tactful and effective in your communications. You have integrity, dependability, and take pride in your work.

Education : You have a high school diploma or the equivalent.

Experience : At least six (6) months of full-time (or the equivalent in part-time) experience supporting and maintaining network systems in a professional work environment. Experience must include:
  • Providing excellent customer service
  • Working with networking technologies in a large network environment including one or more of the following: routers, switches, firewalls, VPNs, and wireless.


Certifications/Licenses :
  • You have a valid driver's license and a driving record acceptable to TCCS's automobile liability insurer.
  • There's a preference for a candidate with a certification in network and/or systems hardware (e.g., Cisco, Dell, HP, etc.)


Competencies : In addition, you have:
  • Proven analytical and problem-solving skills.
  • Excellent verbal and written communication skills in English with the ability to communicate technological information and concepts to individuals at all competency levels.
  • A strong ability to gather and analyze data, such a system logs, to troubleshoot and report.
  • Strong initiative and a willingness to assess an issue and problem solve independently. You demonstrate a genuine desire to help and to be part of the solution.
  • Good judgement on when to reach out to ask questions and/or ask for assistance.
  • Strong knowledge of help desk ticketing systems such as Footprints, ServiceNow, or Remedy.
  • The ability to complete most of your work independently, and also work well as part of a team as the work calls for it.
  • The ability to balance multiple competing priorities in fast-paced, team-oriented environment.
  • The ability and willingness to improve your skills, abilities, and knowledge on a constant basis.
  • The ability and comfort in working with ambiguity, constant change, and quick changes in priority.
  • Skills in the use of the full Microsoft Office suite (current versions).
  • The ability to learn and navigate with tact the structure and dynamics of the diverse clients served.
  • The ability and comfort in speaking with clients at all levels of the organization and leaving a positive impression.
  • The ability to learn and understand the basic function of TCCS divisions/teams and the workflow between them; build and maintain positive working relationships and keep assigned clients well informed of issues and changes. The ability and willingness to participate constructively in meetings with relevant, concise, and reasoned analysis.
  • The ability to follow and promote safety procedures and regulations and perform all duties accordingly.


Work Schedule : The regular hours for this onsite full-time position are 8:00 a.m. to 5:00 p.m., Monday through Friday. Must be able and willing to work on-call and overtime hours as needed. May be required to work holiday, weekend, and/or evening hours. Regular hours may vary due to needs of the organization or business unit.

COMPENSATION

Pay : The pay rate is $24.31- $26.50 per hour.

Benefits : This position is eligible for our employment benefits package including:

  • medical, dental, vision,

  • 10% retirement contributions after one year (no matching required),

  • group life insurance,

  • generous time off,

  • professional development funds,

  • discounts for mobile plans, software, and entertainment,

  • access to fitness facilities,

  • and more!

    PHYISICAL REQUIREMENTS

    Sedentary work that primary involves sitting and standing:

    ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

    Active work that primary involves standing and walking:

    ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

    Light work that involves moving objects weighing up to 10 pounds:

    ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

    Medium work that includes moving objects weighing up to 25 pounds:

    ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never

    Medium work that includes moving objects weighing up to 40 pounds:

    ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

    Heavy work that includes moving objects weighing up to 50 pounds:

    ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never

    Operate a computer or other work requiring repetitive movement of wrists, hands, & fingers:

    ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

    Operate a street legal golf cart, a company automobile, or other heavy machinery:

    ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

    Read or write electronic or printed materials:

    ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

    Communicate verbally in person, by phone or another device:

    ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never

    Moving body into different positions to work down low, overhead, or outward:

    ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

    Work involving climbing ladders, stairs, scaffolding, or similar:

    ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

    Work in various environments including low, high, tight, low-ventilation, or confined spaces:

    ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

    Work indoors in climate-controlled spaces:

    ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never

    Work outdoors in various weather conditions:

    ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

    Work in a noisy environment:

    ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never

    Wear:

    ☐ Uniform ☐ Work or Non-Slip Shoes ☒ Personal Protective Equipment

    To view additional information and to apply, visit https://theclaremontcolleges.wd1.myworkdayjobs.com/en-US/TCCS_Careers/job/Claremont/Field-Technician_REQ-6330

    Equal Opportunity Employer:
    TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim to have the best available person in every job. TCCS prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender (including gender identity and gender expression), national origin or ancestry, genetic information, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), military or veteran status, and status with regard to public assistance, or any other basis protected by federal, state or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics, or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.

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