Assistant Director of the Office of Organizational and Skill Development

Under the Director of the Office of Organizational and Skill Development (OSD), this position is responsible for the day-to-day management of the operation at the Department of Social Services.  As a member of the OSD leadership team, the incumbent participates in the formulation of projects, is engaged in long-range planning for the OSD division and is accountable for the creation, development, and implementation of internal goals and strategies to sustain and expand current programs and operations as well as create and develop new programs.  The incumbent is expected to lead and manage employees in day-to-day operations and on project completion, create and manage budgets, and be responsible for a workload comprised of projects, curriculum development, delivery, and organizational development work for which they are accountable.


  • Provide leadership in the overall administration of the Office of Organizational and Skill Development (OSD) to include the delivery of educational services in the areas of organizational development, quality improvement initiatives, change management, service integration, staffing, project management, LEAN, and program development within the guidelines of the University’s contract with the Department of Social Services.
  • Serves as a primary authority on major personnel decisions to include staffing, hiring, dismissal, evaluation, promotion, and training of OSD staff assigned to the Department of Social Services.
  • Manages, evaluates, and assigns work and coordinates activities of the OSD staff.Conducts performance evaluations, handles employee disciplinary matters, and participates in management of personnel matters.
  • Writes project plans and work plans for training, change management, or organizational development including project scope, resources, deliverables, budget, and timeline.
  • Manages and is responsible for organizational development, curriculum development and delivery, project management, project leadership, change management, business process modeling, process improvement, strategic planning, and leadership.
  • Insures multicultural design, cultural competency, and other inclusive strategies are integrated into all OSD products.
  • Creates change management project deliverables and manages project submissions and review processes.
  • Develops, evaluates, interprets, and applies OSD policies, procedures, and strategies; has direct authority to make or approve decisions that may establish or alter policies, procedures or operations; serves as a principle source of information regarding the interpretation and application of policies and regulations governing OSD activities and programs.
  • Analyzes agency requests for new training programs and OSD services.Distributes workload to OSD staff based on expertise, equitable assignment of work and timelines to insure deliverables are met.
  • Supervises OSD staff in their program creation and delivery to include identification of resources, answering questions of scope, provision of skill building, review of curricula, etc.
  • Within prescribed limits of authority, acts on behalf of and makes decisions in the absence of the Director or during periods of unavailability in order to carry out responsibilities.
  • Serves on various DSS executive teams like the Process Improvement Workgroup, Leadership Team and others to identify any organizational and training responses.
  • Creates and monitors budgets with multiple line items for projects.
  • Creates and analyzes data models to monitor and report outcomes on individual, project, and organizational performance.
  • Approves budget requests including contractual, equipment, travel, and commodities line items to support the delivery of training and organizational development.
  • Meets with Centers for Medicaid and Medicare, Food and Nutrition Services and other regulatory agencies to report on Medicaid, SNAP, and other eligibility program processing including training, organizational changes, and technology implementation.
  • Manages issues regarding trainee behavior and participation in sessions; determines issues and ensures proper documentation; follows-up with supervisor, agency HR, CHRO, or other party.Manages issues from trainees regarding trainer delivery, training set-up, and training schedules.
  • Provides direct service delivery of OSD services, including but not limited to curriculum development, training delivery, organizational development, project management and other services while managing the deliverables of staff that report to them.
  • Develops and administers workshops, training programs, and conferences in accordance with DSS program goals.
  • Manages applicable statutory and policy obligations like copyright, intellectual property, confidentiality, code of conduct and others.
  • Other related duties as required.


  1. Bachelor’s degree in a social, behavioral science or discipline appropriate to services of the Office of Organizational and Skill Development and a minimum of 7-10 years of relevant experience or a Master’s degree and five years of relevant experience.
  2. Experience in organizational development, curriculum development and delivery, project management, project leadership, change management, business process modeling, process improvement, strategic planning, inclusionary practices, and leadership.
  3. Experience in participating on large technical project teams with scoping, structuring, and implementing change management as a responsibility.
  4. Demonstrated knowledge of social welfare programs and services.Social welfare programs and services programs are a range of public services provided by or funded by federal, state or local government organizations to assist the disabled, disadvantaged or the elderly. Some examples of social services programs are temporary financial assistance programs, healthcare assistance programs (e.g., Medicaid, Medicare, Husky), nutritional assistance programs (e.g., SNAP), and adult care assistance programs.
  5. Excellent administrative, organizational, and people management skills, including ability to identify and resolve administrative and personnel problems.
  6. Excellent written, verbal and interpersonal skills and ability to work effectively with staff and administrators as well as external agencies/groups, vendor, and the public.
  7. Experience overseeing staff that perform organizational development, curriculum development and delivery, project management, project leadership, change management, business process modeling, process improvement, strategic planning, assessments/research, analyzes data, and applies data to individual, group, and/or organizational settings.
  8. Experience managing and leading project teams.
  9. High proficiency in MS Office Suite specifically in Outlook, Word, PowerPoint and Excel.


  1. Experience in project management and the delivery of project artifacts.


This position is funded under an annual contract with the University of Connecticut’s School of Social Work and the Connecticut Department of Social Services; this is a 12-month appointment with an end date of June 2019.  This position is primarily based in the Connecticut Department of Social Services Hartford location.  As a University of Connecticut employee, there is a full benefit package including tuition waiver/reimbursement opportunities.


Please submit a cover letter, resume, contact information for three professional references, a sample project deliverable, and a writing sample authored by the applicant via UConn Jobs at, Staff Positions.  Candidates selected for interview will be asked to participate in at least three interviews, create and deliver a presentation on an assigned topical area, take a Microsoft Office Skills Test and lead a simulated project management activity. 

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. (Search # 2019066)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on September 27, 2018.

All employees are subject to adherence to the State Code of Ethics which may be found at

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.