Manager, Financial Aid Technical Operations

Summary of Position     

The position provides technical support to the Financial Aid office. This position:


  • Manages technical operations for the Financial Aid system


  • Updates, tests, and runs processes for the
  • Financial Aid system


  • Recommends and implements process solutions to work in an efficient manner and improve customer service and productivity


  • Manages system projects, reports progress, and identifies and recommends solutions to potential problems


  • Serves as office contact for Department of Education systems and represents the office for any campus Security/IT committees


  • Trains and manages technical staff


Minimum Requirements             

Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.


Additional knowledge, skills, and abilities required to perform the essential functions of the position:             

  • Four (4) years of financial aid experience


  • Two years of management (training, supervisory, and evaluation) experience


  • SQL, Excel, and Pivot Table experience


  • Preferred education, professional skills and experience: 
  • Demonstrated understanding of Title IV aid processes and regulations


  • Demonstrated record of effective project management skills


  • Demonstrated capacity to function in a fast-paced environment and manage multiple projects simultaneously


  • Demonstrated record of strong analytical, communication and interpersonal skills


  • Commitment to diversity and to serving the needs of a diverse population


  • Experience in supporting Ellucian Banner Financial Aid module highly preferred


University Information


The University of North Carolina Wilmington, the state’s coastal university, is dedicated to learning through the integration of teaching and mentoring with research and service. A public institution with nearly 16,500 students, the university is known for its superb faculty and staff and powerful academic experience. With an array of high-quality programs at the baccalaureate and master’s levels, and doctoral programs in marine biology, educational leadership, psychology and nursing practice. UNCW is consistently recognized at a national level for academic excellence and affordability by publications like U.S. News & World Report, Kiplinger’s Personal Finance and The Business Journals. UNCW also recently earned the 2015 Community Engagement Classification from the Carnegie Foundation for the Advancement of Teaching, bestowed to higher education institutions dedicated to community involvement.


EEO Statement


UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal opportunity employer. Qualified persons from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.


Priority Consideration Information


Priority consideration will be given to applications received by September 17, 2018; however, applications will be accepted until the position is filled.
Position details and full applicant instructions can be found at