Associate Director for Enrollment Operations

Applications Accepted From
Public: Open to the public

Special Instructions to Applicants

Ohio University accepts applications and nominations for our Associate Director for Enrollment Operations opening!


To apply, after reviewing the position profile below, please submit the online application, a current resume, a cover letter addressing your professional interest in this role, and a list of three professional or academic references. Successful candidate must pass a comprehensive background check, university judiciary review, and driving record audit. Review of applications will begin immediately and continue until the position is filled. For full consideration apply by December 11, 2023.

This position is eligible for the following benefits
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.

Posting Number: 20165821S

Job Description


Ohio University's Enrollment Marketing and Operations believes in supporting and recognizing the talent that introduces thousands of students to OHIO every year. From a data-driven and competitive salary structure and comprehensive benefits, paid time off to flexible work arrangements, professional development programming to tuition benefits, affinity organizations to shared governance, and more, OHIO is proud to support our employees.


At Ohio University, we believe that the college experience should deliver more than a diploma. We offer an experience that will stick with students for the rest of their lives.

Without question, we take academics seriously. In fact, we are home to one of the most prestigious honors programs in the nation and several highly-ranked academic programs. And, we have a laser focus on career success through internship and job placement programs as well as lifelong assistance from the most loyal and supportive alumni group on the planet.

We also know that the University experience is shaped by many other factors. The stunning 1,740-acre main campus is located in what has been named one of America's best college towns and the University has been named #1 Best Value Public University in Ohio. OHIO has been recognized for extensive efforts in a number of arenas, including an institutional commitment to diversity and inclusion for which the University has been named a five-time Higher Education Excellence in Diversity (HEED) award winner.

With its historic main campus in Athens; five regional campuses; three extension campuses in the Columbus, Cleveland, and Dayton areas; and one of the largest enrollments of online students among public universities in Ohio, the University has a collective enrollment of over 28,000 students. Learn more about the OHIO experience at and consider shaping that experience by applying for this role with Enrollment Management.


The Associate Director for Enrollment Operations is responsible for managing technical and operational functions, as well as managing key technology solutions, in Enrollment Marketing and Operations. Serves as a subject matter expert in the design of technology strategies that streamline and optimize admission and enrollment functions. Manages a diverse set of software systems, database integrations, and technical operations to support recruitment, admission, and yield.

Develop and manage work plans for enrollment operations analyst who focuses on enrollment business processes, analysis of systems and data, configuration of database systems, and ongoing maintenance to support the division's enrollment operations. The Associate Director's work will play a critical role in fulfilling OHIO's commitment to reducing barriers to education, supporting an inclusive campus community, and building a sense of belonging for all.


Technical Operations and Database Systems Management: In coordination with division leadership, evaluate, design, and implement system tools and serve as a subject matter expert in Admissions, Transfer Credit and Campus Community modules of PeopleSoft Campus Solutions. Support Enrollment Marketing and Operations by crafting strategies to leverage these systems to meet recruitment, admission, and yield needs. Design and test admissions data models and integrations across various systems including Slate CRM and Oracle Analytics Server and the data warehouse.

Leverage techno-functional knowledge of business processes and system capabilities to investigate, architect and implement new product features in the constituent relationship management system and relevant systems to meet the ongoing operational needs necessary to support the University's enrollment goals. Develop and document testing strategies to verify new or upgraded functionalities within Admissions, Transfer Credit and Campus Community modules of PeopleSoft Campus Solutions, ensuring systems perform as expected; manage the execution of these testing approaches by overseeing progress and participating in the testing process.

With an in-depth understanding of enrollment business practices, business processes and database structures within PeopleSoft Campus Solutions, as well as a solid understanding of reporting platforms and SQL, develop routine and special operational and analytical reports using a variety of available querying, data exporting, and reporting tools across multiple systems to support recruitment, admission, and yield strategies. Build and maintain complex queries and reports using available reporting tools within the Slate CRM, OBIEE reporting and other associated systems.

Design, test, and support routine and ad-hoc integrations across various systems. Strategically use data automation functionality to maximize operational efficiencies, including the use of APIs and database rules. Develop and implement strategies to optimize duplicate resolution and ensure data integrity.

Maintain in-depth knowledge of various internal and third-party software functionality, industry best practices, and Ohio University enrollment business processes, particularly focusing on Admissions, Transfer Credit and Campus Community modules within PeopleSoft Campus Solutions, OBIEE and Slate systems. Research product features and make recommendations to Enrollment Marketing and Operations leadership to achieve strategic objectives.

Maintain a complete and thorough understanding of the extensive admissions-related information stored in the various database application systems utilized by the University, including advanced knowledge of database fields and tables in Admissions, Transfer Credit and Campus Community modules of PeopleSoft Campus Solutions and what functional information these structures represent. Provide counsel to other offices, such as Institutional Effectiveness and Analytics and the OIT Information Delivery team, regarding database structures and how data should be accessed and utilized. Lead efforts on behalf of Enrollment Marketing and Operations to define individual data points in both functional and technical contexts and document such definitions.

Collaborate with the Office of Information Technology, University Accessibility Services, University Communications and Marketing, and third-party vendors to ensure compliance of accessibility standards and OHIO branding in the university's CRM, other university systems, and third-party platforms.

General Leadership, Management, and Supervision: Develop and manage work plans for enrollment operations analyst who focuses on enrollment business processes, analysis of systems and data, configuration of database systems, and ongoing maintenance to support the division's enrollment operations. Develop and direct work plans for the improvement of business processes and system enhancements and mentor staff on complex technical challenges.

Manage technical solutions for a variety of complex systems issues or tasks for technical and communication professionals, academic unit personnel and other end users. Interpret functional requirements and translate into technical solutions. Manage a variety of medium to large sized, moderately to highly complex projects related to admissions database systems and other operational needs. Identify and understand business needs and document requirements; facilitate business process redesign as necessary. Conduct an analysis of existing and desired processes to evaluate end-user needs for new or updated functionality in database applications. Research and analyze potential technical possibilities based on functional needs and research, design, and implement the chosen solution.

Cultivate and maintain productive and collaborative relationships with third-party vendors and various university divisions, offices, and departments. Serve as a subject matter expert in analyzing the operational needs of constituents, make industry best-practice recommendations, inform and deliver system solutions, and provide opportunities for assessment and evaluation of delivered solutions.

Minimum Qualifications

Master's degree is required by start date. Applicants with a bachelor's degree by start date and equivalent experience will also be considered.
At least three years of related work experience.
At least one year of management experience.
SQL knowledge.

Preferred Qualifications

Advanced and continued knowledge of technology, especially database information applications.

Experience with Technolutions Slate, PeopleSoft Campus Solutions, Hyland OnBase, Oracle Business Intelligence, Microsoft Exchange and Office, and Active Directory preferred.

Experience with database management, including SQL queries, data exports and imports, data integrity, etc.

Knowledge of web technologies, such as HTML, CSS, JavaScript, XML, etc.

Ability to communicate technical information to non-technical personnel and to communicate effectively, both orally and in writing.

Experience in managing complex technical projects to completion. Experience working in a paperless environment preferred. Experience with business processes improvement/redesign.

Enrollment Marketing

Pay Rate: Based on extensive benchmarking data, the Associate Director for Enrollment Operations position is mapped to Pay Grade CA&P 19 at OHIO, with a target hiring range of $68,299-$80,252. The exact base salary for the selected candidate will be negotiable, commensurate with education and experience, and competitive in the field within the context of similarly situated positions at public universities nationally.

In addition to a competitive approach to salary, Ohio University is proud to offer a robust healthcare plan that includes maternity care, transgender care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, wellbeing incentive programs, and additional employee resources. Additional information is available at

Job Open Date

Posting Close Date

Position will remain open until filled; for full consideration apply by December 11, 2023.

Job Category: Administrative at-will appointment

12 month

Planning Unit: Vice President Enrollment Management

Work Schedule

Standard office hours are Monday-Friday, 8:00-5:00; however, candidates must be willing to work evenings and/or weekends if necessary. Flex-space and flex-time options may be available to promote a healthy balance of life and work.

Campus: Athens

Expected hours worked per week

Expected duration of assignment

Applicants may contact this person if they have questions about this position.
Jennifer Dillie,, 740-593-4102

Diversity Statement

Ohio University is proud of its rich history, diverse campuses, international communities, and beautiful Appalachian settings. As part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming, respectful, diverse, and inclusive workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of race, color, religion, age, ethnicity, national origin, national ancestry, sex, pregnancy, gender, gender identity or expression, sexual orientation, military service or veteran status, mental or physical disability, or genetic information. Ohio University is an equal access/equal opportunity and affirmative action employer.

Job Family/Subfamily
Information Technology- IT Business Analysis

Career Track & Level
M 1

Pay Grade

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