Associate Director for Application Management

Applications Accepted From

Public: Open to the public

Special Instructions to Applicants

Ohio University accepts applications and nominations for our Associate Director for Application Management opening!

To apply, after reviewing the position profile below, please submit the online application, a current resume, a cover letter addressing your professional interest in this role, and a list of three professional references. References will be used with discretion late in the process. Successful candidate must pass a comprehensive background check, university judiciary review, and driving record audit. Review of applications will begin immediately and continue until the position is filled. For priority consideration, apply by May 15, 2023. For full consideration apply by June 5, 2023.

This position is eligible for the following benefits

medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.

Posting Number: 20165282S

Job Description


Ohio University's Undergraduate Admissions believes in supporting and recognizing the talent that introduces thousands of students to OHIO every year. From a data-driven and competitive salary structure and comprehensive benefits, paid time off to flexible work arrangements, professional development programming to tuition benefits, affinity organizations to shared governance, and more, OHIO is proud to support our employees.


At Ohio University, we believe that the college experience should deliver more than a diploma. We offer an experience that will stick with students for the rest of their lives.

Without question, we take academics seriously. In fact, we are home to one of the most prestigious honors programs in the nation and several highly-ranked academic programs. And, we have a laser focus on career success through internship and job placement programs as well as lifelong assistance from the most loyal and supportive alumni group on the planet.

We also know that the University experience is shaped by many other factors. The stunning 1,740-acre main campus is located in what has been named one of America's best college towns and the University has been named #1 Best Value Public University in Ohio. OHIO has been recognized for extensive efforts in a number of arenas, including an institutional commitment to diversity and inclusion for which the University has been named a five-time Higher Education Excellence in Diversity (HEED) award winner.

With its historic main campus in Athens; five regional campuses; three extension campuses in the Columbus, Cleveland, and Dayton areas; and one of the largest enrollments of online students among public universities in Ohio, the University has a collective enrollment of over 28,000 students. Learn more about the OHIO experience at and consider shaping that experience by applying for this role with Enrollment Management.


The Associate Director of Admissions Application Management oversees and directs the management, processing and review of more than 40,000 undergraduate admissions applications and their associated supporting materials annually across all Ohio University campuses. The incumbent provides leadership in the contiguous evaluation of application processing and review processes and collaborates with Enrollment Marketing and Operations in the development of strategies to leverage technology and systems that meet application and admission needs for all application centers university-wide. Reporting to the Assistant Vice President for Enrollment Management and Executive Director for Undergraduate Admissions, the incumbent manages, supervises, and coordinates work plans for a team that includes a Senior Assistant director, an Assistant Director, a Senior Records Manager, an Operations Analyst, and multiple Records Management staff. This position serves as an active member of the Undergraduate Admissions Leadership and Recruitment teams.

Commitment to Diversity, Equity, Access, Inclusion, and Social Justice: The successful candidate will embrace the division's commitment to incorporating diversity, equity, access, inclusion, and social justice into decision-making, collaborations, processes, and all strategic efforts.


Management of Application Processing and Review: Strategically analyzes, evaluates, prioritizes, and oversees implementation of operational objectives pertaining to application processing and application review, while working closely with other senior team mangers, graduate and medical colleges, regional campuses and centers, and administrative and academic University departments.

Evaluates, designs, and implements best practices and strategies that leverage available staffing, systems and technology infrastructure to prioritize application processing and review in alignment with strategic goals. Ensures timely load balancing and processing of applications across all OHIO campuses. Designs and directs quality assurance protocols to optimize protection of sensitive information and minimize risk to the University.

Oversees day-to-day processing of undergraduate admissions applications and supporting materials, monitors progress through analytics and operational reports, troubleshoots processing issues, develops new business processes and enhances existing processes. Plans and directs the work of the Application Management team in the design and implementation of strategies that leverage available systems, data, and technology. Oversees the development of tools to track all processing efforts to better manage needs, work in progress, results, and outcomes.

Implements quality assurance measures and monitors quality, accuracy and workloads to ensure consistent compliance with state and federal regulations, university policies, and industry standards and best practices. Analyzes current business practices and procedures to assess efficiencies.

Directs the selective, holistic application review processes conducted by reviewers office-wide. Manages the utilization of new and existing technologies with focus on admissions strategies including planned application review, application and decision communication, decision release, queue management and reporting.

Advises and assists other university entities in developing strategic approaches to application review and administers initiatives by analyzing trends in application volume, workload capacities, and staffing models. Monitors application review progress and direct load balancing changes. Oversees comprehensive application review training for new and veteran staff.

Collaborates with the Enrollment Marketing and Operations team to design and implement creative and innovative processes and procedures utilizing new and existing technology for application processing, review, and reporting as well as support specialized application, selection, and other enrollment processes such as University honors and scholars programming, early assurance programs, and talent.

Collaborates with Enrollment Marketing and Operations team members and key University stakeholders to support specialized application, selection, and other enrollment processes such as University honors and scholars programming, early assurance programs, and talent.

Oversees the development, maintenance, and execution of documentation and training on application management and selection processes.

Staff Management, Supervision and Training: Serves as a member of the Undergraduate Admissions leadership team. Plans, directs and oversees the work of a diverse team, including a Senior Assistant Director and their processing teams, an Assistant Director, an Operations Analyst, and a Senior Records Management Specialist.

Coordinates with leadership to ensure that strategic goals are met and that the processing of over 40,000 undergraduate applications per year is completed efficiently and effectively while leveraging new and existing technology that supports recruitment, admission and yield goals.

Determines staffing plans and adjustments. Oversees hiring of temporary personnel employed for application evaluation, data entry and records management.

Forecasts and develops budget to support the operational needs and staffing plans.

Recruitment and Admission: Serves as a member of the Undergraduate Admissions Recruitment Team. Represents the University both on- and off-campus to a wide variety of constituents, including prospective students and their families, secondary and postsecondary school personnel, community-based organizations, and other individuals or organizations involved in the college selection process.

Counsels and advises constituents on a range of admissions and enrollment processes. Maintains thorough knowledge of trends in the field of admissions, and advises constituents on the breadth and depth of opportunities available at OHIO.

Evaluates applications and supplemental materials for the purposes of making admissions decisions. Conducts thorough, holistic, selective review of an applicant's candidacy. Determines necessary documentation to support an admission decision and recommends appropriate alternative pathways when admission cannot be offered. Other duties as assigned

Minimum Qualifications

Master's degree is required by start date. Applicants with a bachelor's degree by start date and equivalent experience will also be considered.

Minimum of 3 years related work experience.

Minimum of 1 year of staff management experience.



Pay Rate: The Associate Director for Application Management is mapped to Pay Grade CA&P 17 at OHIO, with a target hiring range of $51,281 - $59,614. The exact base salary for the selected candidate will be negotiable, commensurate with education and experience, and competitive in the field within the context of similarly situated positions at public universities nationally.

In addition to a competitive approach to salary, Ohio University is proud to offer a robust healthcare plan that includes maternity care, transgender care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, wellbeing incentive programs, and additional employee resources. Additional information is available at

Job Open Date


Posting Close Date

Position will remain open until filled; for priority consideration, apply by May 15, 2023. For full consideration, apply by June 5, 2023.

Job Category: Administrative at-will appointment


12 month

Planning Unit: Vice President Enrollment Management

Work Schedule

Standard office hours are Monday-Friday, 8:00-5:00; however, candidates must be willing to work evenings and/or weekends if necessary. Flex-space and flex-time options may be available to promote a healthy balance of life and work and can be discussed at time of offer.

Campus: Athens

Expected hours worked per week


Expected duration of assignment


Applicants may contact this person if they have questions about this position.
Erin Fraunfelter,

Diversity Statement

Ohio University is proud of its rich history, diverse campuses, international communities, and beautiful Appalachian settings. As part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming, respectful, diverse, and inclusive workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of race, color, religion, age, ethnicity, national origin, national ancestry, sex, pregnancy, gender, gender identity or expression, sexual orientation, military service or veteran status, mental or physical disability, or genetic information. Ohio University is an equal access/equal opportunity and affirmative action employer.

Job Family/Subfamily

Enrollment Services-Admissions & Recruitment

Career Track & Level

M 3

Pay Grade


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