Concierge Guide

12 Month Hourly Staff FT

SCAD's concierge guide is responsible for regularly communicating with SCAD students, alumni and families to provide information about events, residence life questions, policies to support them through a successful SCAD career and beyond. By making a high volume of outbound calls and receiving a high volume of inbound calls, in addition to texts and emails, this position supports students in their everyday student life experience as well as supporting alumni following their SCAD student experience.

Minimum Qualifications:
  • Bachelor's degree and 1-3 years of experience required
  • Events, hospitality experience, or student facing experience preferred
  • Excellent communication skills
  • Extremely positive demeanor
  • Ability to manage a number of projects simultaneously
  • Experience in customer service a plus

Certificates, licenses and registrations: Valid Driver's License

Work Hours:The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 am to 5:30 pm. In order to accommodate business needs, employees may be assigned to other work days and/or hours, including weekends and evenings.

ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.