Library - User Services Assistant (Onsite; Temporary)

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Library - User Services Assistant (Onsite; Temporary)

The Claremont Colleges Services (TCCS) is the central coordinating and support organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges. TCCS with a staff of 300, provides exceptional shared services to 9,000 students, and almost 3,600 faculty and staff. TCCS staff work in both student-facing services as well as administrative and operational services. Our numerous departments are located throughout The Claremont Colleges campus in the beautiful city of Claremont, California.

ABOUT THE POSITION:

The Claremont Colleges Library of The Claremont Colleges Services seeks a dependable, helpful, and organized individual for the temporary position of User Services Assistant.

The User Services Assistant works closely with other User Services team members on core functions, which include providing outstanding user-centered customer service at the Library's busy service points. As the only staff member in the building during night and weekend shifts, this position requires sound judgment in responding to user needs, addressing security and building issues, and answering questions from User Services student assistants. Specific duties include:
  • Participate in the core functions of User Services, which include circulation, course readings (reserves), scanning, book pickup, etc.
  • Communicate information about the Library's policies and services.
  • Provide basic research support, helping users to find and use the Library's resources.
  • Learn the technology used by the Library, including library systems, printers, scanners, and assist users with troubleshooting.
  • Answer questions and provide guidance to User Services student assistants.


Work Hours : The regular work hours for this position are 40 hours per week, including the closing shift Friday and Saturday (1:45 pm to 10:15 pm) and at least one late-night closing shift (4:45 pm to 1:15 am). Other shifts can be determined based on candidate availability and unit needs. Schedule will vary during the summer, holidays, and breaks from school when the Library is open reduced hours. Candidate must have flexibility to cover service points. This temporary position is for six (6) months, with the possibility of an extension.

Vaccination : TCCS requires the COVID-19 vaccination as a condition of employment. New employees are required to present evidence of complete COVID-19 vaccination within 30 calendar days of hire, unless a medical or religious accommodation or exemption is requested and granted.

COMPENSATION

Pay : The pay rate for this position is $18.00 per hour.

Benefits : Due to the temporary nature of this position it is only eligible for the following benefits: California Sick Leave, workers' compensation, disability, Medicare, and social security, subject to the terms and conditions in the plan documents/policies.

ABOUT YOU

You are reliable, punctual, mature, and are comfortable working on your own while still enjoying and doing well as part of a collaborative team. You are confident, friendly, resourceful, and genuinely like to help others. You can learn new information and processes quickly and then take that knowledge to train others. In addition, you have:
  • The ability to do detail-oriented work.
  • The ability to read, write, and understand English.
  • The flexibility to adapt to change and apply new information quickly.
  • Sound judgment and the proven ability to work independently to set and meet priorities.
  • The ability to interact sensitively and diplomatically with individuals from diverse backgrounds in a high traffic, public context.

Education : You have a high school diploma or the equivalent in a combination of education, training, and/or additional experience.

Experience : You have at least one (1) year of customer service experience.

TO APPLY

The application deadline for first consideration is Wednesday, January 4, 2023. Applications are only accepted through our applicant portal at https://theclaremontcolleges.wd1.myworkdayjobs.com/TCCS_Careers .

Additional Materials : Please have the following items as a Word or PDF file ready to upload in order to complete your application:
  • Resume : Include relevant experience with dates and other qualifications, and
  • (Optional) Cover Letter : Briefly, describe how your qualifications and interests make you a great candidate for this position.


About The Claremont Colleges Library

We partner with faculty, students, and staff to provide a vital physical and digital center for research, teaching, learning, and other forms of intellectual engagement at The Claremont Colleges. Our Core Values explain why we take such pride in our work. They are the source of our passion, energy, professionalism, and productivity. These commonly shared values guide everything we do: User-centeredness, inclusivity, innovation, collaboration, education, community, discovery, stewardship. Learn more about us at https://library.claremont.edu/

ADA/OSHA:

This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity.

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim to have the best available person in every job. TCCS prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender (including gender identity and gender expression), national origin or ancestry, genetic information, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), military or veteran status, and status with regard to public assistance, or any other basis protected by federal, state or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics, or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.

To apply, visit https://theclaremontcolleges.wd1.myworkdayjobs.com/en-US/TCCS_Careers/job/Claremont/Library---User-Services-Assistant--Onsite--Temporary-_REQ-5188

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