Concierge Guide

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12 Month Hourly Staff FT

SCAD seeks an enthusiastic concierge guide to be responsible for connecting regularly with SCAD students, alumni, and families to provide information about the university, its events, resources, and policies.

In this full-time role, you will conduct and receive a high volume of calls, texts, and emails to provide support to students and alumni through their academic and post-secondary experiences. You will make referrals to various departments, help students schedule appointments with these departments, and answer all questions about navigating SCAD. You will develop content and resources to distribute to students, alumni, and their families, and provide proactive outreach on upcoming events, activities, and important dates, as well as suggestions for success.

The successful candidate is upbeat, positive, and possesses excellent communication skills. The candidate should also be able to manage several projects simultaneously.

Minimum Qualifications:
  • Bachelor's degree
  • One to three years of relevant professional experience in events, hospitality, or student-facing environment

Preferred Qualifications:
  • Experience in customer service

Work Hours:The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 am to 5:30 pm. In order to accommodate business needs, employees may be assigned to other work days and/or hours, including weekends and evenings.

ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.