ISSS- Global Program Assistant

ISSS- Global Program Assistant

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
ISSS- Global Program Assistant

Job Profile Title
Administrative Assistant B

Job Description Summary
Reporting to the ISSS Assistant Director (Client Services), this position serves as a critical "first point of contact" for the International Student and Scholar Services (ISSS). Under minimal supervision, the ISSS Executive Assistant performs a wide range of front-line client services at the ISSS front desk. Provides general information about ISSS office policy and procedure for advising and document request, as well as basic U.S. immigration requirement to the ISSS clientele. Provides guidance for front desk student assistants at the busy transaction desk for International Student and Scholar Services.

Job Description


Processes eforms such as travel signatures and ISSS support letters (i.e. SSN, Status Verification, and Drivers' License, etc). Handles initial responses to walk-in, telephone, and email inquiries. Process shipping requests and receive mails and distribute them to appropriate ISSS staff. Client base consists of international students; international scholars (researchers, post-doctoral fellows, faculty, etc.); faculty; administrators; other members of the University community, as well as external colleagues. Handles triage of clients to be seen by advisors. Provides administrative assistance to ISSS Executive Director and programming support for overall ISSS operations. Responsibilities include but not limited to:
  • Handles triage of clients and service requests, directing clients to advisors as appropriate. Refers clients to other University offices for specific services.
  • Provides the necessary letters for Travel Signature, Drivers License, Enrollment and Social Security. Provides initial general information about U.S. immigration requirements.
  • Provides coordinated phone duty with other international student and scholar specialists on as needed basis. Answers telephones. Helps to respond to ISSS general email or webform inquiries.
  • Picks up incoming mail payment checks, handles outgoing shipping, organizes front desk pick-up drawers, does document scanning. Provides guidance to front desk student assistants.
  • Schedules appointments and maintains the professional calendar of the Executive Director of ISSS. Daily review and confirmation of the Executive Director's meeting schedule.
  • Participates in and contributes to staff meetings and planning sessions. Suggests and implements office procedures. Handles ordering of all office supplies for the ISSS office.
  • Other duties and responsibilities as assigned. 5%


A High School Diploma or GED is required and 3 to 5 years of experience or equivalent combination of education and experience, a Bachelor's degree preferred. Related experience in a comparable office setting. Familiarity with basic U.S. immigration regulations as they pertain to international students and scholars. Commitment to customer service; excellent communication, organizational, and interpersonal skills; ability to work effectively with people of diverse national backgrounds. Demonstrated ability to work independently, use good judgment, perform several tasks simultaneously. Work well as a member of a team and under pressure. Experience with MS Word, Excel, and Internet communications, and University of Pennsylvania Student Records System are highly desirable. U.S. federal regulations require an ARO and DSO to be a U.S. citizen or lawful permanent resident to sign immigration documents.

Application Requirement:

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Targeted Pay Range: $17.98 to $23.00 per hour

This Targeted Pay Range is only applicable to this job posting. All salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Penn Global

Pay Range
$17.98 - $27.09
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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