DevOps and Infrastructure Manager

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DevOps and Infrastructure Manager

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
DevOps and Infrastructure Manager

Job Profile Title
Information Technology Senior Project Leader

Job Description Summary
The DevOps and Infrastructure Manager will provide technical leadership and oversight for the library's data center systems, and will manage the development of tools, services, and processes to effectively utilize local, hybrid, and cloud-based environments for service and application deployment. They will supervise our Core Services group consisting of two Systems Administrators and two DevOps engineers, and will contribute to system administration and will lead complex system upgrade and service deployment projects. The overall focus will be the establishment of highly reliable, secure, and efficient systems that meet the organizations diverse information storage, processing, discovery and delivery needs.

Datacenter technologies include VMWare infrastructure running a combination of Linux and Windows application servers, storage area networks, Veeam backup systems, load balancers and firewall devices. You'll be expected to oversee infrastructure management and the configuration and lifecycle of mission critical hardware and software used to provide services to our staff and patrons. Our DevOps operations use tools including Docker, Ansible and Gitlab with increasing use of AWS and other cloud services. You'll be responsible for establishing standard processes and procedures and ensuring systems are scalable and responsive. The Core Services team works closely with software developers and end-user IT support staff in a highly collaborative style. You'll have responsibility for monitoring the health and availability of systems and services including fault detection, alerting, triage, and recovery and for benchmarking and analyzing overall performance and health. The ideal candidate will promote excellent security practices while meeting the organization's needs for agile and creative computing services.

The DevOps and Infrastructure Manager should be highly organized and able to maintain consistent inventories and documentation; they should possess strong communication skills to liaise with vendors and regularly gather/share information with colleagues. Working with the Director of Client & Core Services and Director of Application Development, they will promote consistent best practices while helping create innovative new library services

Job Description


The DevOps and Infrastructure Manager will:
  • Supervise and organize the work of 4 FTEs.
  • Inform and manage the development of systems architecture for Linux and Windows servers, storage systems, and virtualized and cloud systems.
  • Manage the execution of DevOps pipelines, tools, and strategies.
  • Maintain current and accurate inventories of hardware, software, licenses, contracts for upgrades and support, certificates, etc. Renew resource contracts and flag expirations and conflicts.
  • Monitor and analyze security concerns, deploy campus-provided security tools and liaise with ISC staff regarding systems security.
  • Participate in the development and communication of technical best practices across the TDI division.
  • Perform additional duties as assigned.


Bachelor's degree plus three to five years' experience managing servers, storage systems, and networking; or equivalent education plus experience. Experience directly managing technical staff and handling contracts/licenses. Outstanding organizational skills and reliability. Must have proven track record managing complex IT projects. Current experience with, and knowledge of, security technologies used in enterprise systems. Familiarity with Linux/Windows systems administration and virtualization. Familiarity with Docker, Gitlab, and DevOps workflows. Familiarity with security trends, practices, and tools.

Application Requirement:

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Budgeted Pay Range:

$90K-105K commensurate with education and experience

Job Location - City, State
Philadelphia, Pennsylvania
Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

Department / School
University Library

Pay Range
$74,476.00 - $162,146.00
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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