Clinic Manager/Public Health Dental Hygienist, Division of Community Oral Health

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Clinic Manager/Public Health Dental Hygienist, Division of Community Oral Health

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Clinic Manager/Public Health Dental Hygienist, Division of Community Oral Health

Job Profile Title
Dental Practice Administrator

Job Description Summary
THE OPPORTUNITY:

Penn Dental Medicine's (PDM) Division of Community Oral Health is seeking a public health dental hygiene practitioner (PHDPH) to serve as Practice Administrator for four satellite community sites. The Practice Administrator will report directly to the Director of Community Dental Care Centers with a dotted line to the Division Chief of Community Oral Health. This role serves as direct supervisor for staff at PDM's community sites and oversees clinical operations, patient care, and dental student education at PDM's community based clinical centers. In addition to responsibility for the day-to-day administrative operations of the 4 practices, the individual collaborates with leadership in the development and implementation of strategic direction of the practices.

PA licensure as a Dental Hygienist and a Public Health Dental Hygienist is required.

Committed to improving oral health for our patients and our local and global communities, Penn Dental Medicine's Division of Community Oral Health is responsible for the required predoctoral didactic and community based experiential and clinical education in community and public health, health promotion, cultural competency, ethics, behavioral management and practice management. The Division's academically based service-learning program provides the framework for faculty and students to expand community engagement in the Philadelphia region with patients traditionally underserved by dentistry, such as low-income adults and children, including preschool and school age children, elderly, and those patients with medical complex conditions. The Division maintains active engagement with the following community partners: School District of Philadelphia, Sayre Health Center, Mercy LIFE, Philadelphia FIGHT, Homeless Health Initiative, United Community Clinics, Puentes de Salud, and University City Hospitality Coalition.

To learn more about Penn Dental Medicine's Division of Community Oral Health and its care centers visit: https://www.dental.upenn.edu/departments/division-of-community-oral-health/

Job Description

THE ROLE:

From the morning essentials that get our community sites ready to the patients that inspire our superior services, the Practice Administrator leads the way in making it happen. The primary responsibility of PDM's Division of Community Oral Health Practice Administrator is the administrative supervisor of PDM community sites.

This position will have three focal areas: (1) Office Management, (2) Student & Educational Support, and (3) Dental Hygiene.

Office Management
  • Serve as direct supervisor of public health dental hygienists at all community sites. This position ensures that staff provide appropriate and accurate appointment scheduling, billing, fee collection, and patient communication as well as required documentation within the electronic health record.
  • Through the development and analysis of a variety of performance metrics, this position ensures that all administrative functions of the practice are efficient, supportive, and consistent with PDM policies and procedures.
  • This individual is responsible for creating a culture of accountability where each staff member performs at the top of his/her job description in support of the clinical operation.
  • Proactively identifies areas in need of improvement, develops improvement plans, and implements plans.
  • Acts as a change agent as necessary, embodying all PDM cultural beliefs to ensure employee engagement and commitment to company initiatives.
  • Provides regular communications to leadership on clinic practice, projects, initiatives
  • Leads and ensures appropriate onboarding and training is provided to new employees
  • Monitors clinic inventory and office supplies. Proactively anticipates office needs; tracks and orders office products/supplies.
  • Supports with the implementation and enforcement of clinical affairs safety protocols and policies
  • Supports in the budget cycles and reports as necessary and relays progress towards center and organizational goals on a regular basis to leadership as requested. Supports tracking budget discrepancies and explains variances as needed.


Student Education & Finance Support
  • In close collaboration with supervising dentist, support in the management of dental students' performance as related to curriculum and PDM's educational policies and procedures.


Patient Care/Dental Hygiene
  • Develop, implement, and evaluate oral health educational programs at community sites.
  • Perform patient care as a dental hygienist as needed.


Perform other duties as assigned.

RESPONSIBILITIES:
  • Serve as direct supervisor and administrative lead for public health hygienists at community sites. (50%)
  • Ensure staff at community sites provide appropriate and accurate appointment scheduling, billing, fee collection, and patient communication; documentation is submitted within the electronic health record. (10%)
  • Supervise and provide dental hygiene care as a public health dental hygiene practitioner. (10%)
  • Ensure clinical operations activities are consistent with PDM policies and procedures and documented in PDM records. (10%)
  • In close collaboration with supervising dentist, support in the management of dental students' performance as related to curriculum and PDM's educational policies and procedures. (10%)
  • Develop, implement, and evaluate oral health educational programs at community sites. (5%)
  • Other duties as assigned. (5%)


QUALIFICATIONS:
  • A Bachelor's degree in dental hygiene or related fields, and 5 years to 7 years of experience and PA licenses as a dental hygienist and dental hygiene public health practitioner are required.
  • Proficiency in Spanish language preferred
  • Financial/accounting assistant experience a plus
  • Proven ability to maintain confidentiality and integrity in all actions and decisions, as this role will be privy to sensitive and confidential information on a regular basis
  • Computer proficiency including ability to utilize Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Outlook), Bluejeans, Zoom
  • Experience with aXium and Smartsheet preferred
  • A track record of being able to manage multiple priorities when faced with competing demands and shift gears quickly to provide support when needed to executives, teammates, & staff is essential for this role
  • A track record of showing initiative and being a self-starter, always willing to accept responsibility for the tasks given and remain accountable.


Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Dental Medicine

Pay Range
$61,046.00 - $95,972.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.



To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Dental-School-Evans-Building/Clinic-Manager--Division-of-Community-Oral-Health_JR00049786-1

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