Sr. Business Systems Analyst; Morris Arboretum

Sr. Business Systems Analyst; Morris Arboretum

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Sr. Business Systems Analyst; Morris Arboretum

Job Profile Title
Business Systems Analyst Senior

Job Description Summary
The Morris Arboretum of the University of Pennsylvania inspires an understanding of the relationship between plants, people and place through education, research and horticultural display. Located in the Northwest section of the city, the Morris Arboretum is a destination for plant lovers from Philadelphia and beyond. The home to a collection of more than 13,000 woody plants and host to special and educational events: the Morris Arboretum is a hub for botany, horticulture and urban forestry and a special part of Penn.

The Senior Business Systems Analyst (Sr. BSA) provides technical and process leadership for Customer Relationship Management (CRM) and Point of Sale (POS) enterprise systems and auxiliary applications that support the Morris Arboretum of the University of Pennsylvania.

This position facilitates technical support, provides functional support, and streamlines processes with the goal of efficiently managing multiple data sources derived from various systems within the Arboretum, which include CRM/POS, donor and membership transactions. The Sr BSA will ensure optimum system functionality with the goal of providing efficient and user-friendly tools for our external customers, providing technical support to staff for POS/CRM systems, and leading assessments of future system needs. Works closely in partnership with Business Services Division IT, Arboretum staff, ISC staff, and, as needed, vendor technical support staff, to meet Arboretum needs within University standards and guidelines. Analyzes, reviews, recommends and coordinates implementation of organizational information solutions. Recommends system controls and protocols. Serves as system administrator for the following systems: Outbound, Counterpoint, Rasier's Edge, and a growing suite of Sales Force-based applications.

Job Description

This position facilitates technical support, provides functional support, and streamlines processes with the goal of efficiently managing multiple data sources derived from various systems within the Arboretum, which include CRM/POS, donor and membership transactions. The Sr BSA will ensure optimum system functionality with the goal of providing efficient and user-friendly tools for our external customers, providing technical support to staff for POS/CRM systems, and leading assessments of future system needs. Works closely in partnership with Business Services Division IT, Arboretum staff, ISC staff, software application vendors, and, as needed, engage with vendor technical support staff, to meet Arboretum needs within University standards and guidelines. Analyzes, reviews, recommends, and coordinates implementation of organizational information solutions while giving attention to Penn's best-practices related to security. Recommends system controls and protocols. Understands Arboretums applications and related system integrations and data workflows. Serves as application administrator vendor liaison for the following systems: Outbound, Counterpoint, Rasiers Edge, and a growing suite of Sales Force-based applications. Complete department, divisional, and institutional level reports (e.g. PCI compliance, respond to requests involving audit/compliance related issues).

The position is the Morris Arboretum's technology specialist/expert and works closely with staff to understand business requirements and identify opportunities to optimize the utilization of existing systems to achieve the Morris Arboretum's goals. Coordinates CRM application software and hardware support including planning, implementation and development, system enhancements, upgrades, configuration, testing, and management of day-to-day operations. Analyzes current and potential business processes, recommends and implements approved IT solutions, in collaboration with BSD IT, ISC and vendors. In conjunction with BSD IT, project manages technical upgrades and improvements. Responds to ongoing reporting needs, which include performing analysis and extraction of data and presenting results in a manner that supports the client's needs. Plans and delivers user training. Creates and maintains business process and user documentation. Identifies and resolves problems working with vendors and University technical staff. Acts as a liaison with programming, operations, and technical support within the University and with vendors. Participates in vendor user groups to ensure communication of client requirements.

QUALIFICATIONS
  • A Bachelors degree is required preferably in Computer Science, Information Technology, or other related area.
  • Minimum of 5 years of related experience in project management, application and client support.
  • Specific experience in using report writing tools such as Crystal Reports, and supporting applications, preferably supporting a Customer Relationship Management System/Database as well, as well as a POS system, in a visitation-centered setting. Working knowledge in using web and content management development tools a plus.
  • Demonstrated skills in managing projects in a collaborative way, supporting complex business processes and employing innovative solutions.
  • Must be a highly organized self-starter with a propensity to multitask and prioritize responsibilities on a daily basis in order to meet firm deadlines.
  • Excellent interpersonal, analytical, and problem solving skills.
  • Must possess aptitude for analyzing data flows, understanding systems interoperability, and process mapping.
  • The ability to quickly grasp complex business rules, analyze gaps in desired performance, use initiative, sound judgment and creativity to solve problems and to develop and employ an effective strategy to implement business enhancements.
  • Must be able to communicate effectively verbally and in writing with both non-technical and technical staff and translate between the two.
  • Must be effective working individually and as part of a team.
  • Experience with developing analytic reports.
  • Highly committed to providing superior customer service.
  • Love of plants and nature a plus.


Targeted Pay Range: $74,476.00 - $108,000.00

This Targeted Pay Range is only applicable to this job posting. All salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Morris Arboretum

Pay Range
$74,476.00 - $162,146.00
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.



To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Morris-Arboretum/Sr-Business-Systems-Analyst--Morris-Arboretum_JR00055896

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