Student Success Advisor, Penn LPS Online Certificates (Remote eligible)

Student Success Advisor, Penn LPS Online Certificates (Remote eligible)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Student Success Advisor, Penn LPS Online Certificates (Remote eligible)

Job Profile Title
Coordinator B

Job Description Summary
Overview of LPS
The College of Liberal and Professional Studies in the University of Pennsylvania's School of Arts and Sciences is dedicated to extending learning beyond traditional borders and engages a richly diverse population of intellectually capable students at many points in their lives. LPS programs include professional and academic programs (including study abroad and English language programs for international students and professionals), summer sessions, non-credit programs, workshops, and symposia. LPS programs all have a foundation in the arts and sciences. Each year LPS offers 600 credit courses for undergraduate and graduate, degree and non- degree students as well as non-credit courses focused on areas such as personal enrichment, professional development, and English as a second language.

The Student Success Advisor is responsible for creating and maintaining relationships with Penn LPS Online certificate and course taker students to ensure their success, persistence, retention and goal attainment. The Advisor is responsible for ensuring students' progress successfully through their academic careers.

Job Description

Key activities of this position include welcoming newly admitted students, auditing enrollment data and reaching out to students who may need assistance, connecting with current students on an as needed basis, content development and delivery of student events for the certificate population, managing online new student orientation, and monitoring and approving certificate graduation. Execution of intentional retention outreach communication plans involving phone, email, in person and Zoom meetings. Responding to Freshdesk inquiries. The Advisor helps students navigate Penn and LPS resources and academic policies and connect with other academic and online student services of the University. The Advisor reports to the Director of Non-Degree Programs and works closely with other members of the Penn LPS Online team, Records, Student Services and Enrollment Management teams, and other offices and departments of the University.


Improve student retention by organizing and delivering activities and communication to support student success and progress through their academic careers, including support of transition to Penn processes. Collaborate with Penn LPS Online team members around strategies for building community among students that will encourage credential completion and achievement of their goals. Manage certificate and course taker New Student Orientation. Collaborates with Penn LPS Online team members and supports students in their acculturation to the online learning environment. Identify obstacles to student retention in the first semester of study and target activities to address those issues.

Advance self-help resources and communication plans to support students in achieving their academic goals in the certificate and course taker programs. Refer students as appropriate to program directors, faculty or academic resources for specific advising issues; liaise with Penn LPS Online colleagues and supervisor on specific student cases. Participate in appropriate interventions for students experiencing difficulty.

Develop and maintain effective, ongoing communication and retention strategies with certificate and course taker students via e-mail, listservs, Zoom, Canvas and phone. Communicate with students regarding routine and non-routine issues (e.g., registration/add/drop deadlines, emergency closings). Solve routine student problems and develop students' ability to help themselves by training them to navigate self-access resources available through Penn LPS Online and through central online university resources.

Participate in student retention group. Deploy proactive communication to encourage re-enrollment. Provide outreach to those in danger of being withdrawn for inactivity; assist inactive students in applying for readmission to LPS. Regularly monitor retention, attrition, and goal completion data. Collect and analyze quantitative and qualitative retention, and student outcomes data. Perform regular academic audits. Manage certificate graduation process in partnership with Records. Work with supervisor to determine and deliver appropriate interventions for students not making sufficient academic progress or not meeting academic requirements. Assist in evaluating effectiveness of retention programs.

Perform additional duties as assigned.

Bachelor's degree and a minimum of 2 years' experience in higher education, counseling or a related field and a minimum of 2 years of experience with student advising in a higher education environment required; Master's degree preferred. Familiarity with academic issues facing working professional students and experience assisting adult students in developing academic plans to meet their future professional goals. Must possess excellent oral and written communication skills and demonstrated ability to work well as part of a team. Familiarity with Microsoft Office Suite required. Application of career development theory preferred along with familiarity with social media, survey software and online delivery of education and support services. Must be willing to work a flexible schedule (evenings; weekends; graduation).

A resume and cover letter must be provided at time of application.

Targeted Pay Range: $43,919.00 - $52,000

This Targeted Pay Range is only applicable to this job posting. All salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Working Conditions
Office, library, computer room
Alternative work schedules

Physical Effort
Typically sitting at a desk or table

Job Location - City, State
Philadelphia, Pennsylvania
Remote Eligible - This position is eligible for a fully remote schedule with all work performed remotely. (Note: Only salaried (i.e., exempt), non-temporary positions are eligible for remote work outside the tri-state area (Pennsylvania, New Jersey and Delaware.)

Department / School
School of Arts and Sciences

Pay Range
$43,919.00 - $66,183.00
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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