Coordinator, NPL Online Program

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Coordinator, NPL Online Program

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Coordinator, NPL Online Program

Job Profile Title
Coordinator B

Job Description Summary
The School of Social Policy & Practice seeks a professional higher education program coordinator to join the Nonprofit Leadership Online Master's Degree Program. The coordinator will work directly with members of the School's standing and instructional faculty to support online course development, work with the Faculty Director and Administrative Director on recruitment and admissions, advise Online Nonprofit Leadership Master's students, and support students in the Nonprofit Leadership Practicum. This includes assisting in the day-to-day activities of the NPL Online Program and working closely with the program's Administrative Director on program needs, providing resources to students and faculty, and assisting with expansion of the program's reach within Penn and beyond.

* All SP2 staff are required to participate in convocation and graduation ceremonies as needed.

Job Description

Provide administrative/instructional support for faculty and instructional staff for online courses, including supporting course management in LMS, Canvas, to monitor online discussions and assignments to support students, faculty, and teaching assistants. Coordinate, develop, and evaluate NPL online courses with faculty and instructors, establish learning objectives and outcomes, recommend appropriate course content and assignments, recruit course assistants and instructors for appropriate courses as required, work with finance on hiring and onboarding part-time lecturers and course assistants.

Advise Online Nonprofit Leadership Program students with the support of the NPL staff including meeting with students for course selection, career development, academic support, alumni support, and any issues that arise.

Provide support for the Administrative Director, NPL, for recruitment and admissions including marketing plan development; alumni relations; video, photographic, and copy advertising design and implementation; recruitment event planning and staffing both online and in-person; and admissions committee participation through reviewing, interviewing, and recommending applicants for admission.

Support the on-campus NPL coordinator and Administrative Director in Nonprofit Leadership Practicum placements including the placement process, reflection meetings, mid-term and final evaluations; recruitment of mentors; and maintenance of relationships with current mentors.

Plan and manage deadlines, documentation, and other critical elements to make sure distance-based NPL online projects are completed on schedule including new student orientation, cohort building events, alumni events, regional student events, and graduation.

Perform additional duties as assigned, including participation in convocation and graduation ceremonies as needed.


Bachelor's degree and 3 to 5 years of progressively responsible experience in higher education program coordination, especially instructional design and online course development, instructional technology for academia, or a related training capacity; or equivalent combination of education and experience, are required. Master's degree preferred.
  • Ability to work effectively with graduate instructors, students, and working professional learners
  • Knowledge of the latest in online pedagogies, instructional design technology tools, and assessments
  • Strong verbal and written communication skills and strong interpersonal skills
  • Ability to work in small teams and independently
  • Superb attention to detail
  • Excellent customer service

  • Experience with graduate programs
  • Background in a social policy & practice related field

Working Conditions
Office, library, computer room

Physical Effort
Typically sitting at a desk or table and Occasional lifting 25 lbs. or less

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Social Policy and Practice

Pay Range
$43,919.00 - $66,183.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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