Care Coordinator (Hybrid Eligible)

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Care Coordinator (Hybrid Eligible)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Care Coordinator (Hybrid Eligible)

Job Profile Title
Clinical Research Assistant B

Job Description Summary
The Steven A. Cohen Military Family Clinic (Cohen Clinic) at the University of Pennsylvania is seeking a full time Care Coordinator. The Cohen Clinic provides no cost, evidence-based behavioral health care to US military veterans, service members, and military family members, including individual therapy for children, adolescents, and adults, as well as couple and family therapy, in an interdisciplinary setting with Case Management and Medication Management.

Job Description

The Care Coordinator will serve as an active member of our care team, directly supporting clients in establishing and navigating care, maintaining a timely and accurate health record, and taking the lead on data entry, cleaning, and management for program evaluation initiatives. Under the supervision of the Assistant Director and in collaboration with the Intake Coordinator and Case Manager, the Care Coordinator will complete structured clinical and diagnostic phone interviews, coordinate initial evaluations, and maintain timely and appropriate documentation to support our growing client base. They will participate in weekly interdisciplinary clinical team meetings, team meetings, and engage in training on evidence-based practices, military cultural competence, and more. The Care Coordinator will assume primary responsibility for maintaining accurate entry of intake data for clinical use and quality initiatives. Finally, the Care Coordinator will serve as second backup for our Client Services Associate, providing the highest quality of care to clients, new referrals, and other stakeholders by greeting and orienting clinic visitors and callers, facilitating check ins, etc.

The population treated at the Cohen Clinic is multicultural and diverse, including with respect to race, ethnicity, gender identity, sexual orientation, ability, and socioeconomic status. Team members serve underserved groups of veterans and service members, including women veterans and LGBTQ+ and family members. Accordingly, applicants with experience and/or interest in multicultural/diversity issues in and working with diverse populations would be a good fit for the position. Interested staff also have the opportunity to engage in a Racial Equity Working Group that meets monthly, ongoing consultation with external facilitators, and staff-driven initiatives to continuously improve racial equity, accessibility, and safety for our team and all we serve.

The Cohen Clinic is currently operating on a hybrid schedule with 1-2 days of remote work available to all team members. Position requires one evening per week until 7pm and some additional non-standard hours per client needs (e.g., occasional mornings at 8am).

  • Minimum of a high school diploma and 3-5 years of experience or an equivalent combination of education and experience required.
  • Bachelors degree in psychology or a related field preferred.
  • Experience in a healthcare setting or research lab preferred.
  • Must pass Pennsylvania Child Protective Services Act (also known as Act 73) background checks, within 30-90 days of employment.
  • Experience in the military, experience working with veterans or military service members, or demonstrable interest in serving this community is strongly preferred.
    • Veterans, service members and military family members are strongly encouraged to apply and are invited to note their military connection in their cover letter, if desired.
  • Experience working with, or demonstrable interest in serving, diverse communities is strongly preferred.
    • Individuals who identify as BIPOC or as a part of historically under-represented groups, are strongly encouraged to apply and are invited to identify their culture, identity, or background in their cover letter, if desired.

Job Location - City, State
Philadelphia, Pennsylvania

    Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

    Department / School
    Perelman School of Medicine

    Pay Range
    $17.98 - $27.09

    Affirmative Action Statement
    Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

    Special Requirements
    Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

    University Benefits
    • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
    • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
    • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
    • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
    • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
    • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
    • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
    • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
    • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
    • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
    • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
    • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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