Senior International Student and Scholar Coordinator

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Senior International Student and Scholar Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Senior International Student and Scholar Coordinator

Job Profile Title
Advisor International Programs Senior

Job Description Summary
This position will report to ISSS Assistant Director (Client Services) and provide cross-functional support to advising and document processing services to our incoming and current international students and scholars. Administer F and J programs as a Designated School Official (DSO) and Alternate Responsible Officer (ARO). Act as an ISSS liaison for Penn Departments to ensure government agency reporting requirements such as case assignment, health insurance verification, or any relevant position update for visiting scholars, employee or faculty are done properly. Advise international students, scholars, schools and departments in person, by phone, via email and through online chat regarding federal immigration and employment regulations, Penn resources, and personal and cultural matters. Facilitate and process I-20 and DS-2019 document processing as well as requests from continuing students and scholars i.e. travel signatures, invitation letters, J-1 Academic Training and out of country requests and various reporting eforms. Provide administrative support for employment-based applications (H-1B, J-1, E-3, TN, PERM) cases (such as case assignment, record updates, compliance reviews, withdrawal, verification, shipping, etc). Supervise two ISSS Student Assistants and act as a liaison between Global Program Assistant and ISSS staff to handle frontline customer service. Participate in and support ISSS programming such as orientation, Graduation Reception etc. Perform other duties as assigned.

Job Description


The Senior ISSS Coordinator will be responsible for the following:
  • Advise international students, scholars, faculty, and staff and Penn community in person, by phone, via email, or through online chat regarding federal immigration and employment regulations, Penn resources, and personal/cultural matters. Monitor ISSS general email inbox.
  • Administer F and J programs as Designated School Official (DSO) and Alternate Responsible Officer (ARO). Process I-20s and DS-2019s for international students.
  • Act as an ISSS liaison for Penn Departments to ensure the government agency reporting requirement such as health insurance, verification component, or any relevant position update for visiting scholars, employee or faculty are done properly. Advise and provide information on regulations or policies related to nonimmigrant status (primary J-1 and other categories such as F-1, H-1B, TN, E-3, O-1 and Bs, etc).
  • Also represent the University in applications/communications with federal, state, and local agencies, including Department of Homeland Security, Department of State, PENNDOT, Social Security Administration. Provide frontline customer service support.
  • Provide administrative support for employment-based applications (H-1B, J-1, E-3, TN, PERM) cases (such as case assignment, withdrawal, verification, shipping, etc). Act as a liaison between Penn Global Coordinator and ISSS staff to handle frontline customer service, front desk.
  • Supervise shipping and various document processing needs.
  • Participates in and supports ISSS programming such as orientation, Graduation Reception etc.


Bachelor's degree required. Directly related work experience (3-5 years) in an international office setting for is highly preferred. Student Assistant supervising experience is a plus. Immigration knowledge and demonstrated experience working with SEVIS and immigration regulations pertaining to F-1, J-1, and basic understanding of H-1B, Permanent Residence, TN, E-3, O-1, B-1/B-2, etc. Demonstrated ability to learn and understand ever-changing complex federal, state, and local regulations pertaining to foreign nationals and effectively communicate to others Ability to work efficiently with students, faculty, university administrators, and government officials. Excellent customer service skills, emotional intelligence to handle challenge clients and customers, and interpersonal and written communication skills. Excellent organizational, analytical, problem-solving, and decision-making skills Ability to multitask, meet urgent deadlines, and adapt to changing demands and priorities. Ability to work independently as well as contribute and collaborate effectively as a member of a team U.S. federal regulations require an ARO and DSO to be a U.S. citizen or lawful permanent resident.

Application Requirement:

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Budgeted Pay Range:

$55K-57K commensurate with education and experience

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Penn Global

Pay Range
$51,824.00 - $78,096.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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