IT Support Specialist A, (Hybrid Eligible)

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IT Support Specialist A, (Hybrid Eligible)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
IT Support Specialist A, (Hybrid Eligible)

Job Profile Title
Information Technology Support Specialist A

Job Description Summary
Provide local computing support in the School of Arts and Sciences, helping faculty, staff, and students to make effective use of technology in all aspects of their research, teaching, and administrative roles. This position will maintain secure, reliable systems and help further program goals through creative use of information technology. This position supports scholarly research by aiding in the design, development, and maintenance of the technological components of faculty research projects.

Job Description

Introduction to the Department:

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. The School of Arts and Sciences forms the foundation of the scholarly excellence that has established Penn as one of the world's leading research universities. We teach students across all twelve Penn schools, and our academic departments span the reach from anthropology and biology to sociology and South Asian studies. Moreover, Penn's School of Arts and Sciences (SAS) is world-renowned for exceptional faculty, innovative research, and top-tier degree programs.


SAS Computing is seeking an Information Technology Support Specialist to provide excellent technological support and creative IT solutions that will further the research and teaching missions of the school. Desktop support is one of the primary responsibilities of the position. It involves installing, maintaining, and troubleshooting faculty and staff computers in a mixed Mac/PC/Linux environment. They will actively monitor incoming tickets in the support queue, and respond both remotely and in person, as needed. The successful candidate will be comfortable configuring a variety of mobile devices, including iOS and Android smartphones and tablets. They will assist faculty with classroom technology. A strong commitment to information security is required; experience with encryption is desirable. A key responsibility of this position is working with faculty and staff to identify creative IT solutions that forward the research, teaching, and administration of the departments. The successful candidate will listen well to the needs of clients, and propose innovative and maintainable methods of accomplishing those goals. The successful candidate is capable of supporting clients with a wide variety of technical abilities and comfort levels from novice to expert. They are comfortable in a busy and highly collaborative environment, and provide clear and frequent communication to both colleagues and clients. As a member of the School of Arts & Sciences Computing group, the IT Support Specialist will assure that all activities are consistent with institutional standards and will participate in School-wide technology initiatives.

This position is hybrid eligible.


BA/BS and 0-1 year of experience, or equivalent combination of education and experience are required. Experience supporting Mac OS and Windows is required, Linux experience is desirable. Familiarity with popular web browsers and mail applications, basic computer networking concepts, and anti-virus software required. Experience with ticketing systems, Active Directory, encryption, and endpoint management systems is very desirable. Excellent customer service and spoken/written communication skills required; flexible work schedule may be required occasionally.

Job Location - City, State
Philadelphia, Pennsylvania
Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

Department / School
School of Arts and Sciences

Pay Range
$37,220.00 - $73,228.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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