Senior Student Success Advisor - Penn Engineering Online (Hybrid Eligible)

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Senior Student Success Advisor - Penn Engineering Online (Hybrid Eligible)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Senior Student Success Advisor - Penn Engineering Online (Hybrid Eligible)

Job Profile Title
Coordinator B

Job Description Summary
Penn Engineering Online is seeking a talented higher education professional who will develop and oversee student success and advising for a new, fully online, affordable, innovative degree program for working professionals, the online Master of Science in Engineering in Data Science (MSE-DS Online).

Job Description

Serving as a member of the Academics leadership team, the Senior Student Success Advisor for MSE-DS Online will have full responsibility for developing and managing a comprehensive advising and community building program for Penn Engineering Online's newest degree program. Reporting to the Director of Online Academic Programs and in collaboration with faculty leadership and academic staff, the Senior Student Success Advisor will support a program poised for growth and expecting over 300 students in the first year. The Senior Student Success Advisor must be passionate about providing high-quality academic advising, comfortable with tracking and using metrics to make decisions, and relentlessly focused on ensuring every student that is admitted meets their goals and has a positive experience in the program. This position will be responsible for retention, student clubs, academic coaches, peer mentors, degree-specific events, dual degrees, etc. They will attend MSE-DS Online admissions decisions meetings.


  • Develop and oversee a comprehensive advising plan for MSE-DS Online students. To the extent possible, research best practices in the field to incorporate. Manage day-to-day communication with MSE-DS Online and dual degree students via email, phone, and video-conferencing in a warm and professional manner ensuring that all correspondence is addressed within 24 hours of receipt. Advise students on curriculum, program policies, time management, etc. Connect students to on-campus resources as needed. Develop and maintain online resources for students such as the onboarding course, graduation course, and supplemental resources. Serve as the primary point of contact for the Program Director and liaise with various offices around campus to ensure that MSE-DS Online students are fully supported.
  • Track and maintain student success metrics. Prepare reports, documents, and presentations as needed to provide insight into the successes of the advising program and any challenges that need to be addressed. Serve as the primary advisor for students who are on academic probation or are considered to be at risk based on programmatic criteria. Coordinate the academic probation process including compiling a report at the end of each semester, tracking student progress, and advising. Advise additional students as needed. Oversee special initiatives such as the peer mentoring program and academic coaching.
  • Propose and implement a comprehensive student life and community engagement strategy including a robust line-up of program-level events to promote. Serve as the advisor for MSE-DS Online student clubs.
  • Cross-train as an integral member of the Penn Engineering Online Academics team. Other duties as assigned.

  • Bachelor's degree, Master's in a related field preferred, and 3-5 years experience in student affairs or advising or an equivalent combination of education and experience.
  • Excellent written and verbal communication skills
  • Strong customer service skills, positive attitude, and attention to detail
  • Demonstrated experience developing and managing student events
  • Experience with student data systems is strongly preferred
  • Basic Excel skills such as sorting data, basic formulas, etc.
  • Proficient with GSuite and Adobe Acrobat
  • Cover letter is strongly preferred

Job Location - City, State
Philadelphia, Pennsylvania
Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week that is divided between working onsite and working remotely.

Department / School
School of Engineering and Applied Science

Pay Range
$43,919.00 - $66,183.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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