Clinical Research Assistant A - Community Health Worker (Infectious Diseases)

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Clinical Research Assistant A - Community Health Worker (Infectious Diseases)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Clinical Research Assistant A - Community Health Worker (Infectious Diseases)

Job Profile Title
Clinical Research Assistant A

Job Description Summary
This position is for a worker to support a grant-funded research study. This job will be done in close collaboration with Penn researchers, the MAPS+ Program Manager, and clinic staff. At the beginning of the program, all hired Community Health Workers will benefit from intensive training to prepare them for their positions as well as continued support to help them succeed in their work. Each Community Health Worker will work with about 30 clinic patients using MAPS+ to help them manage their HIV treatment in the context of their lives. We expect this work to be a combination of work in-person, video conference, and/or telephone.

Job Description

Responsible to assist with study coordination and recruitment for investigator-initiated studies, multi-center research studies, and patient-oriented clinical and translational research projects within a specific Division, under close supervision. Works directly with study physicians, research coordinators, project managers, and other research staff. Performs screening visits, consenting of participants, processing and shipping of labs, entering data into databases, and escorting participants to other testing/procedure areas. Help advance the research mission of the Division and University.

Additional Duties
  • Complete trainings in MAPS+ and research to guarantee appropriate skills in program requirements.
  • Follow MAPS+ intervention manual activities: conduct in-person, virtual, and telephone call sessions to get to know patients, identify support services, and collect and input data.
  • Work with the clinical team to support patients' medication taking and attendance to medical appointments.
  • Meet patients outside of normal business hours, as needed, responding to calls by the end of the next day.
  • Participate in ongoing training and supervision and keep supervisors informed of any problems that arise.
  • Comply with all program protocols, including those regarding confidentiality of patient information.
  • Perform additional duties requested by the Program Manager and research team.


H.S. Diploma or GED and 1-2 years of related experience or equivalent combination of education and experience required.

Preferred skills and experience:
  • Experience working with people living with HIV
  • Experience working with the LGBTQ+ community
  • Comfort working with people living with HIV and in a medical setting, and passion about working to improve the health and quality of life of people living with HIV/AIDS
  • Basic comfort with electronic systems (email, Word) and virtual meeting platforms (e.g., Zoom)
  • Willingness to receive training on medical information about HIV through training

Helpful Skills and Experience
  • Experience in community-based advocacy work
  • Experience in community leadership, like serving as a block captain, volunteering through a religious organization, or serving as a mentor
  • Ability to speak both English and Spanish

Special Knowledge, Skills and Abilities
    • Friendly personality and love of working with people from different backgrounds (various ages, sexual orientations, gender identities, races/ethnicities, and socio-economic circumstances)
    • Ability to conduct sensitive, empathetic interviews and conversations that respect the dignity and diversity of clients to build trust and effective relationship with them
    • Strong problem-solving skills that require patience, creative thinking, and a positive attitude
    • Empathy, compassion, self-motivation, and a willingness to try to understand the challenges that are unique to each person's life experience and stigma related to HIV
    • Ability to stay calm and work effectively in busy, sometimes chaotic environments and the organizational ability required to balance a lot of different tasks
    • Ability to work independently and as part of a team
    • Strong communication skills (verbal and written)

    Working Conditions
    Office, library, computer room

    Physical Effort
    Typically sitting at a desk or table; Occasional lifting 25 lb. or less

    Job Location - City, State
    Philadelphia, Pennsylvania

    Department / School
    Perelman School of Medicine

    Pay Range
    $16.23 - $24.89

    Affirmative Action Statement
    Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

    Special Requirements
    Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

    University Benefits
    • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
    • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
    • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
    • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
    • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
    • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
    • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
    • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
    • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
    • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
    • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
    • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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