Student Financial Success Program Manager

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Student Financial Success Program Manager
Vice Provost for Student Affairs, Stanford, California, United States

Schedule: Full-time
Job Code: 4121
Employee Status: Regular
Grade: H
Requisition ID: 94424

Stanford University has an immediate opening for a full-time Student Financial Success Specialist in Student Financial Services (SFS), a unit within Student & Academic Services .
Who you are:
  • Self-motivated and can work both collaboratively and independently
  • You value service, especially in a higher education environment.
  • Creator of connections who treasures deeper, meaningful relationships
  • Responsive and care about the work you do
  • You appreciate the reputation of your work and your department and strive to make it better
  • You have the ability to develop strong relationships with students and other constituents in a warm and professional manner
  • Creative, resourceful, and demonstrate good judgment when making decisions
  • You can take initiative and own your projects
  • A multi-tasker who can prioritize your own work
  • Highly organized
  • An effective communicator, both orally and in writing
  • You have the ability to direct the work of others
  • You have a bachelor's degree and three years of relevant experience, or a combination of education and relevant experience
Who we are:
In SFS, we consider ourselves partners in student success. We ensure student financial records are accurate, accessible, and easy to understand for students and their families. We create welcoming and useful spaces for students, staff, and vendors and promote collaboration in everything we do.

Student & Academic Services (SAS) is a vital part of the division of Student Affairs and centers its work on supporting every student, faculty member, and academic and student affairs staff member on campus. We seek candidates who can support the department's mission and values and Our Most Important Work .

Inclusion and diversity are integral to Stanford's commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with students and staff from diverse backgrounds, or incorporating diverse perspectives in their work.

What you can expect:
  • Managing student receivables
  • Evaluating and responding to ServiceNow tickets
  • Collaborating with vendors and internal departments, including Student Experience Strategy and Student Services Center
  • Assembling documentation and help guides for the systems and tools we use
  • Making sure information is accurate, up-to-date, and accessible
  • Strengthening campus partnerships
  • Representing SFS as approachable, open, and transparent
  • Independently implementing, coordinating, and evaluating day-to-day activities
  • Making recommendations that impact policies and programs
  • Assigning resources to achieve our goals
  • Analyzing and interpreting policies
  • Developing, revising, and implementing procedures specific to SFS's role in Student Success Initiatives in the Student Affairs division (Mind Over Money Financial Literacy initiatives, VPSA mission, vision, and goals)
  • Providing information and training as needed
  • Organizing and/or participating in outreach activities that may include developing communications and training, planning/promoting events and/or conferences (making pitches about student finances to the campus, students, and their families, scheduling training sessions about the student financial account and any system touchpoints)
  • Collecting and analyzing data, creating reports, reviewing and explaining trends
  • Collaborating with the Student Financials Business Analyst for data collection and analysis to make recommendations to accomplish SFS Student Success goals
  • May perform limited forecasting and provide recommendations that determine the budget
  • May advise staff to perform various tasks and assignments
  • May also supervise staff or recruit, train and supervise student assistants

Education & Experience Required:

Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

Working conditions:
  • Flexible work hours and opportunities
  • Hybrid work schedule with telecommuting options
  • Potential for extended hours during peak business cycles
  • The University requires all staff to be fully vacinated for COVID-19, unless granted a medical or religious accommodation. See here for our policy.


How to Apply:

Please submit your resume and a one-page cover letter along with your online application.

Why Stanford is For You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more


The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

To be considered for this position please visit our web site and apply on line at the following link: https://apptrkr.com/3114407

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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