Graduate Enrollment Coordinator, Counseling Graduate Programs

Graduate Enrollment Coordinator, Counseling Graduate Programs

Posting Number: AS565P

The Graduate Enrollment Coordinator's responsibilities will include managing the enrollment funnel for all graduate Counseling programs at John Carroll, from point of inquiry to matriculation. This position will serve as a primary point of contact and support for the recruiting needs of these programs, working closely with faculty and staff.

Duties and Responsibilities:
• Shepherd students from point of inquiry to matriculation, curating the funnel for all Counseling programs (Clinical Mental Health Counseling, School Counseling, Substance Use Disorders Certificate, Post-Master's Clinical Mental Health Counseling)
• Streamline all aspects of student visit-scheduling with rooms, faculty, tours, etc.
• Gather content for Counseling communication flows, and edit as needed
• Collaborate with faculty on developing new admissions pipelines to expand the diversity of students in the program
• Coordinate and run all Counseling admission events, including those for special populations (early admission, key accounts, etc.)
• Provide tours to all prospective Counseling students

Required Qualifications:
• Bachelor degree in relevant academic/professional fields
• Minimum of one (1) year of experience working with students in a higher education setting
• Excellent time management and communication skills, both written and verbal
• An ability to develop and maintain positive working relationships with internal and external constituencies
• Evidence of commitment to diversity, equity and inclusion
• An enthusiasm for helping prospective graduate students navigate the graduate school search process
• Should have a high energy level, strong attention to detail, and compelling presentation skills
• Able to prioritize workflow and meet deadlines with minimal supervision
• Ease with multiple modes of communication, including phone, email, and text messaging
• Evidence of providing a high level of customer service when working with faculty, staff, and students
• Interest in understanding and supporting John Carroll's mission to inspire individuals to excel in learning, leadership, and service in the region and in the world

John Carroll University requires all employees to be Fully Vaccinated from COVID-19 and to present proof of full vaccination as a condition of employment with the University. Individuals who are offered and accept positions at the University may seek medical and non-medical exemptions from the Vaccination Requirements. Our interim COVID-19 policy can be found via this link:

Preferred Qualifications:
• Bachelor's degree in marketing, communication, higher education, or other related field
• 2-3 years of experience in admissions, enrollment, or school counseling
• Demonstrated commitment to exceptional customer service
• An understanding and ability articulate the value of a graduate degree

Normal Working Hours and Conditions:
University core business hours are generally 8:30 am - 5:00 pm. However this position will require work to be performed outside of normal business hours based on department operations.

Physical Requirements :
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other office locations and to verbally communicate to exchange information.

About John Carroll University:
John Carroll University is a private, coeducational, Jesuit Catholic university, founded in 1886, dedicated to developing women and men with the knowledge and character to lead and to serve. The University is located in University Heights, Ohio, an attractive residential suburb 10 miles east of downtown Cleveland. Academically, the University consists of the College of Arts and Sciences and the Boler College of Business, which both include graduate programs. The University offers 70 Academic Programs in the arts, social sciences, natural sciences, and business at the undergraduate level, and in select areas at the master's level.The University enrolls approximately 3,000 undergraduate students and 500 graduate students and has a student-to-faculty ratio of 13:1. John Carroll University is one of 27 Jesuit universities in the United States and has been listed in U.S. News & World Report magazine's top 10 rankings of Midwest regional universities for more than 30 consecutive years.

EEO Statement:
John Carroll University is an Affirmative Action, Equal Opportunity Employer. The University is committed to diversity in the workplace and strongly encourages applications from women and minorities, veterans and individuals with disabilities.

To apply, visit

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