System Support Specialist

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System Support Specialist

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
System Support Specialist

Job Profile Title
Temporary Employee - Exempt

Job Description Summary
The Office of the Provost - Administrative Affairs, Academic Technology and Planning is seeking a temporary part-time (10 hours/week) System Support Specialist to support users of CollegeNET, a system for graduate, professional, and other admissions processing used by ten school-based admissions offices at Penn. The System Support Specialist will review and evaluate user support requests; communicate with users to determine/clarify support request details; provide direct assistance to users as appropriate; escalate support requests as necessary, including submitting tickets to CollegeNET's Help Desk.

Other duties and responsibilities may be assigned to support the work of Academic Technology and Planning.

Experience with CollegeNET is required

Job Description

The Office of the Provost - Administrative Affairs, Academic Technology and Planning is seeking a temporary part-time (10 hours/week) System Support Specialist to support users of CollegeNET, a system for graduate, professional, and other admissions processing used by ten school-based admissions offices at Penn. The System Support Specialist will review and evaluate user support requests; communicate with users to determine/clarify support request details; provide direct assistance to users as appropriate; escalate support requests as necessary, including submitting tickets to CollegeNET's Help Desk.

Other duties and responsibilities may be assigned to support the work of Academic Technology and Planning.

Experience with CollegeNET is required

Preferred Qualifications:

Bachelor's Degree

1-3 years of experience in IT applications and/or business process analysis or equivalent combination of education and experience is required

Experience working in higher education

Excellent communication skills, ability to quickly learn and apply new technologies

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Provost's Center

Pay Range
$15,080.00 - $138,360.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3401-Walnut-Street-BC-Wing---3rd-Floor/System-Support-Specialist_JR00051538

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