Associate Director - Penn Alumni Interview Program

Associate Director - Penn Alumni Interview Program

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Associate Director - Penn Alumni Interview Program

Job Profile Title
Alumni Officer B

Job Description Summary
Manage a number of functions that are essential to the program's success, including the oversight of volunteer recruitment, retention and communication. Play a key role in supporting the alumni volunteer effort to recruit. Interview and yield prospective students to Penn's undergraduate schools and programs.

Job Description

The Associate Director of the Penn Alumni Interview Program (PAIP) manages a number of functions that are essential to the program's success, including the oversight of volunteer recruitment, training, retention, and communication. This individual plays a key role in the implementation of the alumni volunteer effort to interview and yield prospective students to Penn's undergraduate schools and programs. Reporting to the Director of the Penn Alumni Interview Program, the Associate Director will assist in managing the university's largest single alumni volunteer effort to promote outreach to prospective Penn students through the alumni network, while providing important applicant information to the Office of Admissions.

The Associate Director will have knowledge and experience in alumni relations, volunteer management, and/or the selective college admissions process, in order to support a coordinated global alumni interviewing process to engage alumni and support Penn's outreach to prospective and current university applicants.

The Associate Director will oversee the strategy, design, and implementation of program communication to engage and train alumni in activities to support Penn Admissions. Beyond the core communication to all Penn alumni interviewers, the Associate Director will develop and manage communication strategies related to committee leadership cultivation and management, affiliation-based programming, and strategic communications with other partners across campus (especially including Admissions, other Alumni Relations/External Affairs offices, and university leadership) to develop engagement opportunities for undergraduate and graduate alumni. They will manage a comprehensive annual communications campaign to support interviewer recruitment/retention efforts, and they will oversee the recruitment of current Penn students to become interviewers before they graduate. In addition, the Associate Director will assist in the development and management of a training curriculum/learning system for all alumni volunteers, in order to position Penn's Alumni Interview Program as a model for such endeavors.

The Associate Director will be a key partner in PAIP efforts to collaborate with Penn Admissions and will oversee all alumni assistance within the broader Admissions effort to yield admitted students each spring.

**Please provide a resume and cover letter in order to be considered for this role. Please upload all documents in the "Resume/CV" section of the application prior to submitting.**

  • BA/BS degree and one to three (Alumni Officer A job profile) or three to five (Alumni Officer B job profile) years of significant professional and personal development within admissions, counseling, teaching, college/career guidance, alumni relations, public affairs, and/or marketing or an equivalent combination of education and experience required.
  • Knowledge of undergraduate admissions, knowledge of the selective admissions environment, and knowledge of alumni programming are strongly preferred. Familiarity with the University, its facilities, its programs, and its student life also preferred.
  • Willingness to create, innovate, and re-design program training materials for a variety of audiences and purposes.
  • Excellent writing, communication, and interpersonal skills required. Public speaking experience and a background in education/curriculum development strongly preferred.
  • Ability to recruit, train, and motivate student and alumni volunteers, especially those of high visibility and stature, on campus and in local communities. Experience in serving volunteer organizations preferred.
  • Ability to initiate and encourage collaboration among colleagues. Sensitivity, understanding of and genuine interest in working with alumni from diverse backgrounds and experiences. Ability to relate to people of different cultural, ethnic, political, socioeconomic, and geographic backgrounds is necessary.
  • Outstanding administrative and organizational skills, ability to manage multiple projects, set priorities, and meet deadlines.
  • Proven ability to exercise diplomacy, judgment, discretion and grace under pressure. Comfort with ambiguity and working within constraints of scarce resources.
  • Proven ability to learn and adopt new technologies and software platforms.
  • Experience with Slate CRM and/or understanding of database software desirable.
  • Experience running virtual and hybrid events and an understanding of Zoom, BlueJeans, and MS Teams virtual event/meeting platforms a plus.
  • Demonstrated proficiency in Microsoft Office Suite and Windows environment.
  • Experience with web design software, video and sound editing a plus.
  • Some weekend and evening work required.
  • Valid driver's license required. Periodic travel required.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Development and Alumni Relations

Pay Range
$50,684.00 - $77,716.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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