The assistant director for tours and training oversees the university’s campus tour operation that serves as "the front door" of Ohio University. Hires, trains, supervises and manages teams of student employees. Reporting to the associate director for visits and events, the incumbent also supports the planning and implementation of campus visit programs and off campus events for prospective students, their families, and their influencers. In addition, this position serves as a member of the Undergraduate Admissions recruitment staff team.
1. Tour program management. Develop and maintain an authentic campus tour program for Undergraduate Admissions on a daily basis, year-round. Recruit, hire, train, supervise and manage a diverse team of 75-100 student employees to serve as ambassadors, provide tours, and receive visitors. Maintain and coordinate Baker Center reception desk staff and procedures for Undergraduate Admissions. Prepare and oversee tour guide and Baker Center reception budgets and manage payroll procedures. Coordinate staffing schedules to ensure optimal coverage and budget efficiency. Develop and implement guidelines, policies and procedures for the campus tour program. Facilitate communication and ongoing training for student employees.
2. Assist in planning campus visits and events. Support the associate director for visits and events in the planning, coordination, and implementation of undergraduate admissions recruitment and yield programs and special events, creating programs that help Undergraduate Admissions and academic units achieve enrollment goals. Coordinate with internal and external constituents to promote effective and efficient campus and engagement experiences for prospective students, their families, and their influencers. Support the development of program budgets and adherence to project timelines. Serves as subject matter expert to counsel campus partners on the development of targeted visit and event programs. Collaborate with colleagues in various University departments to schedule and improve visit and in-market engagement opportunities. Support the assessment of campus visit and event experiences to ensure effective and efficient allocation of university resources.
3. Coordination of staff training program. Coordinates the development and implementation of a staff training program that fosters affiliation and retention of recruitment staff. Develop and maintain documentation and training to support the core admissions advising functions at Ohio University. Create tools and communication to support onboarding and ongoing understanding of university services and benefits.
4. Recruitment and Admission: Serve as a member of the Undergraduate Admissions recruitment team. Represent the University both on- and off-campus to a wide variety of constituents, including prospective students and their families, secondary and post-secondary school personnel, community-based organizations, and other individuals or organizations involved in the college selection process. Counsel and advise constituents on a range of admission and enrollment processes. Maintain thorough knowledge of trends in the field of admissions, and advise constituents on the breadth and depth of opportunities available at OHIO. Evaluate applications and supplemental materials for the purposes of making admission decisions. Conduct thorough, holistic, selective review of an applicant’s candidacy. Determine necessary documentation to support an admission decision and recommends appropriate alternative pathways when admission cannot be offered. Plan and implement limited recruitment activities for an assigned territory or population, including programs and travel activities around Ohio and nationally. Other duties as assigned.