Supervisor, Transportation and Parking - Business Services Division

Supervisor, Transportation and Parking - Business Services Division

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Supervisor, Transportation and Parking - Business Services Division

Job Profile Title
Supervisor, Transportation and Parking

Job Description Summary
Penn Parking Services has over 45 full and part time employees, including salaried professional and hourly paid staff and unionized staff. Parking Services provides oversight of revenue collection and control, capital improvements, maintenance & cleaning of equipment and property; resource and people management including labor scheduling for 27 lots & garages. https://https://www.business-services.upenn.edu/services/parking-services

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD's mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels; driving productivity for the Division and its customers through the better use of technology, and enhancing service offerings through upgrades and expansions of facilities. http://cms.business-services.upenn.edu/

Job Description

The Parking Supervisor is an integral position within Parking Services. Reporting to the Assistant Director of Parking Operations, this position is responsible for assisting management in the daily operation, supervision, and enforcement of the University's parking program, its policies, procedures and regulations.

Job Duties

Process parking payments via credit cards and cash, utilizing multi-point of sale processors: cash registers, stand-alone credit card terminals, and payment kiosks. Reconcile transactions, provide excellent customer service, and maintain control of parking facility to which assigned. Provides management with audits, inspections and reports outlining day to day operations, equipment functionality and makes recommendations for improvements. Supervise unionized Parking Attendants & Hard Surface employees by maintaining proper staffing needs on a daily basis, overseeing their activities & maintaining adherence to the respective collective bargaining agreements. Supervise part-time staff & occasional workers in directing vehicles during special events, providing additional security in parking facilities. Provide support in the staffing of special events eg. Penn Relays, Alumni Weekend, Graduations. Through daily patrols of all parking facilities inspect and report to the Senior Supervisor any unsafe conditions and/or faulty, broken or missing equipment. Monitor computer systems and meters. Coordinate routine, preventative and emergency repair of these deficiencies with the Facilities Department or the appropriate outside vendor as instructed by superiors. Assist in identifying trends in the operation that impact staffing, revenue & access control problems including the monitoring of overtime utilization. Enforce parking regulations by monitoring parking facilities on a routine basis; issuing warnings, tickets and authorize the towing of illegally parked vehicles in coordination with the Parking Office and a private towing contractor. Manage special projects assigned by management.

Qualifications

A High School Diploma or GED and 2 years to 3 years of experience or equivalent combination of education and experience is required. Associate's Degree or more highly regarded. Demonstrated operational management experience in a 7-day customer service operation. Previous exposure to facility upkeep and renovation. Experience supervising and developing customer service staff (preferably unionized staff) is required. Demonstrated experience coordinating support for special events. Solid organizational & problem solving skills. Strong interpersonal and written communication skills. Must hold a valid US driver's license. Flexibility and willingness to work a schedule to support business needs which may include evenings and weekends.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Business Services

Pay Range
$17.58 - $26.96

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.



To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3401-Walnut-Street/Supervisor--Transportation-and-Parking---Business-Services-Division_JR00046744

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