IT Technical Director - Instructional & Event Operations, Wharton Computing

IT Technical Director - Instructional & Event Operations, Wharton Computing

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
IT Technical Director - Instructional & Event Operations, Wharton Computing

Job Profile Title
Information Technology Technical Director

Job Description Summary
The IT Technical Director for Instructional and Events Operations manages the teams that provide direct and supporting assistance to over 30,000 academic events and 20,000 special events annually across the Wharton complex, both in-person and virtual.

Job Description

The IT Technical Director manages the Classroom Support team, the Special Events Support team, and the Technical Scheduling team. These teams work together to coordinate and provide guidance for scheduling activities in the Wharton spaces, training for faculty, staff, and students on installed AV equipment and instructional/events tools and platforms, and guidance for best practices for virtual event delivery. The IT Technical Director manages a staff of full-time employees, as well temporary staff and 3rd party resources contracted for large engagements and extra capacity.

The IT Technical Director for Instructional and Events Operations works with other IT colleagues, as well as Leadership across The School and University including the Office of the Dean, Office of the President, and individual program offices to design and execute the major technical aspects of unique high-profile events, such as board meetings, graduations, and critical alumni events. The IT Technical Director works closely with Wharton Operations to coordinate efforts and provide world class technology within the Wharton complex spaces. The IT Technical Director also works with Wharton Computing peers in classroom design, video production, communication, faculty support, instructional support and design, and technology support to provide highly available services, as well as the road map for future improvements to products, workflows, and standard operating procedures.

The IT Technical Director will set and manage a team schedule to support events that typically run on Wharton's campus from 7:00am - 7:00pm Monday through Saturday. They will be required to be on call, carry a school-provided cell phone, and occasionally be available for non-normal business hour support requests. Domestic and international travel may be required to support events in New York, San Francisco, Beijing, and other locations around the world.


The preferred candidate for this position will have a Bachelor's degree and a minimum of 5 years of experience managing IT Support teams. S/he will be able to demonstrate successes providing the highest possible quality of end-user support and service, preferably in higher education. An equivalent combination of education and experience will be considered. The ability to work collaboratively and effectively with peers is required.

S/he must possess the ability to address, prioritize, and resolve customer services requests with a professional, outcome-focused approach and attitude to maximize client satisfaction. S/he must demonstrate an ability to exercise good judgment, tact, confidentiality, and diplomacy in all interactions. Effective communications skills, excellent interpersonal skills, decisive problem solving and decision making, the ability to work independently as well as part of a team, a track record of forming and managing relationships, and the aptitude to manage a complex workload are all required. Regular interaction with internal and external persons of significant importance and influence is required.

The selected candidate for this position must have demonstrated experience aligning technology to meet projects goals, requirements, and organizational priorities. A proven history of managing complex technology infrastructure related to client technologies, enterprise technologies, classroom technologies, and/or Audio/Visual tech is required. A solid understanding of the latest trends in Educational Technology is strongly desired.

The incumbent for this position is required to be on call, carry a school-provided cell phone, and occasionally be available for emergency and non-normal business hour support requests. This team may be asked to support events in New York, San Francisco, Beijing, and other locations around the world. Domestic and International travel may occasionally be required. This team regularly supports events on Wharton's Campus from 7 am - 7 pm Monday through Saturday.

Working Conditions
Office, library, computer room

Physical Effort
Typically sitting at a desk or table

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$88,861.00 - $178,613.66

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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