Director Learning and Organizational Development

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Director Learning and Organizational Development

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Director Learning and Organizational Development

Job Profile Title
Director B

Job Description Summary
The Director of Learning and Organizational Development is a strategic partner within Development Alumni Relations (DAR) Human Resources to drive organizational excellence and a learning culture of community, growth and development. This person will spearhead staff and organizational development and engagement efforts that support the emerging, evolving, and strategic talent management and employee lifecycle planning. They will work towards enabling DAR staff and managers to fully embrace the division's core values and their own professional growth and success. This role serves a multi-pronged goal to grow skills, support engagement and recognition of our staff, lead organizational development and change initiatives, and provide effective means of knowledge sharing. This position reports to the Senior Director of DAR Human Resources and is a trusted partner with DAR's leadership in aligning with the department's strategies and business needs and prioritizes integrating DEI thought leadership into all aspects of their work.

Job Description

This position reports to the Senior Director of DAR Human Resources and is a trusted partner with DAR's leadership in aligning with the department's business needs. With a bias towards being nimble, they will enable staff to perform at their greatest potential through innovative, contemporary and evidence-based programming and communications that translates into concrete actions and tangible outcomes.

The Director of Learning and Organizational Development (LOD) oversees and continually reviews and enhances a variety of synchronous and asynchronous learning experiences in collaboration with the Sr. Director of Human Resources, Core HR Talent Management staff, other University resources, CASE (Council on the Advancement and Support of Education) and the DAR Services Training and Technology team. They create and leverage internal and external networks to maximize knowledge sharing among peers and other subject matter experts, as well as stays current with emerging and best practices in staff, leader and organizational development and engagement landscapes.

Engagement and Wellbeing
  • Partners with DAR HR colleagues to create, deliver and continually reassess an onboarding framework and curriculum for all new DAR staff across Central and schools and centers.
  • Creates a strategic engagement plan and initiatives that includes ongoing programs and unique opportunities for staff connectedness, recognition, learning, wellness and celebration, that result in an effective, kind and respectful work environment where people can do their most vibrant work. While they are the lead in these initiatives, the workplan is shared between the HR and LOD staff and others in DAR as needed.
  • Integrates DEI thought leadership into all aspects of the work.
  • Tracks pulse of the organization by leading employee feedback, focus groups and interviews on organizational climate issues; analyzes data from surveys and leads staff engagement follow-up.

Staff Development and Retention
  • In consultation with the Sr. Director Human Resources, designs and leads formal and informal staff and supervisor trainings and development programs to grow organizational effectiveness based on the department's strategic initiatives and actively promotes professional development for all staff and supervisors. Leverages agile development when appropriate and incorporates contemporary learning theories and methodologies into program offerings using practical, hands on application.
  • Use learning metrics and analytics to measure the effectiveness of learning solutions and evaluate program offerings and support agile and systematic program improvement in alignment with strategic priorities.
  • Develop ad-hoc learning programs and tools to support departmental -wide initiatives.
  • Conducts needs analyses to determine learning needs based on projected competencies, career pathing, organizational changes and external factors for Workday Talent Management content building and management. This includes an emphasis on frontline fundraising learning strategies and programs.
  • Integrates Penn's Core HR's Talent Management staff and leadership programming, communication and nomination processes and tracks participants and career progression as part of DAR's overall Talent Management efforts.
  • Expand the teaching capacity and strength of DAR's ongoing development objectives by building a corps of effective internal trainers through skill building, feedback, and coaching.
  • Leverage Learning Management System (Workday) and appropriate delivery technologies to address specific learning needs in an agile work environment.

Organizational Development
  • Assess, design, develop, implement and evaluate innovative programs that help advance DAR's strategic plan and enhance the abilities of its dedicated team of staff.
  • Provide programs and services that enhance organizational performance and enable successful organizational change by increasing alignment between individual, team, and organizational capabilities, and manage the associated organizational change efforts.
  • Collaborate with others on the HR team and consult with internal DAR clients in the areas of strategic planning, team building, meeting design and facilitation, change management, coaching, and customized training.


Minimum of 7 years related experience in learning and education required, organizational development experience desired. Proven track record of staff and leadership development program creation and implementation in a large organization. Preferably experience in synchronous and asynchronous learning environments. Demonstrated ability to train and present to various size staff groups and in formats of wide-ranging length and complexity. Fluent in utilizing change management principles. Bachelors degree required, additional education, training and/or certifications in related field desired.

Experience within a variety of positions, roles or responsibilities, ideally including front-line fundraising and direct solicitation.

Ability to bring creativity and energy to position, including being able to motivate and energize a team of professionals to achieve a desired action. Ability to establish strong, positive relationships and work with a variety of people in different positions at all levels of the organization.

Excellent communication skills, both oral and written in addition to platform skills (in person and virtually). Must be poised, articulate and conduct oneself with the highest level of professionalism and service. Strong collaborator and willing to learn and use new concepts for maximum learning impact. Must be flexible and able to adapt to any changing condition smoothly and quickly.

Participate in Alumni Weekend and Homecoming, and be visible at DAR events representing HR as a partner in support of the organization's mission.

**Please provide a resume and cover letter in order to be considered for this role. Please upload all documents in the "Resume/CV" section of the application prior to submitting.**

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Development and Alumni Relations

Pay Range
$59,703.00 - $95,524.33

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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