Admissions Recruitment Manager - Penn Engineering Online

Admissions Recruitment Manager - Penn Engineering Online

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Admissions Recruitment Manager - Penn Engineering Online

Job Profile Title
Coordinator B

Job Description Summary
Penn Engineering's world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning.

Penn Engineering Online is seeking an Admissions Recruitment Manager, a new position that serves as the primary recruiter for multiple online graduate degree programs from top-of-funnel prospective students up until the point of application submission. Reporting to the Director of Marketing, the Admissions Recruitment Manager will oversee all admissions counseling for prospective students, including managing a team of part-time admissions counselors, as well as hosting admissions webinars, organizing and leading recruitment events, and strategizing with the marketing and admissions teams. The Admissions Recruitment Manager will join an active, engaged and high performing team directly supporting Penn's 2022 Compact of Inclusion, Innovation and Impact.

Job Description

The Admissions Recruitment Manager will have the following responsibilities:

Prospective Student Counseling & Customer Service

Serve as the primary recruiter and external-facing representative for multiple Penn Engineering Online degree programs. Oversee (and build as needed) a robust array of communication channels e.g., telephone, texting, video conferencing. Ensure an exceptional standard of customer service, i.e., timely, professional, warm and accurate. Own and configure the email ticketing system as needed. Create and update canned responses, supervise the triaging of tickets, monitor analytics and report them to leadership. Develop a structured system for tracking applicant interactions. Hire, train and manage staff of temporary and/or part-time admissions counselors.

Admissions Webinars

Manage the scheduling, presentations, participants and filming as relevant. Serve as the face of the admissions counseling team, e.g., host admissions webinars as needed. Ensure that webinars are promoted before and featured afterwards with polished recordings posted.

Inquiry Nurture

Develop and manage a comprehensive recruitment nurturing strategy (e.g., develop a system for following up with leads corresponding to where they are in the funnel). Work closely with the academic team to determine timing and format of outreach efforts. Update and maintain automated email campaigns to segmented audiences (configure CRM as needed).

Recruitment Events

Organize and attend targeted recruitment events (some virtual and some in-person). Establish strategic partnerships with relevant organizations & outreach channels.

Collaborate with Admissions Team

Work closely with the Admissions Manager to ensure a seamless experience for prospective students. Cross train, back up and assist the Admissions Manager particularly during high volume periods.


  • Bachelor's degree, Master's degree in a related field preferred, and a minimum of 2-3 years of experience in higher education admissions counseling or an equivalent combination of education and experience
  • Experience with admissions systems such as CollegeNET or Slate preferred
  • Strong customer service skills, positive attitude and attention-to-detail
  • Intermediate Excel skills such as pivot tables, vlookup recommended
  • Proficient with GSuite
  • Excellent written and verbal communication skills
  • Experience working in a highly collaborative team environment preferred
  • Note: Cover Letter strongly recommended.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Engineering and Applied Science

Pay Range
$42,953.00 - $65,861.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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