IT Manager, Research Enterprise Systems

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IT Manager, Research Enterprise Systems
ITS Enterprise Applications - Research Enterprise

University Job Title
Manager, IT

Bargaining Unit
None - Not included in the union (Yale Union Group)

Time Type
Full time

Duration Type

Compensation Grade
Administration & Operations

Compensation Grade Profile
Manager; Program Leader (M6)

Wage Ranges
Click here to see our Wage Ranges

Work Location
Central Campus

Worksite Address
150 Munson Street
New Haven, CT 06511

Work Week
Standard (M-F equal number of hours per day)

Searchable Job Family
Computing and Information Systems

Total # of hours to be worked:

Position Focus:
The Research Enterprise Team seeks a Manager of Information Technology to lead and manage a team of technical resources in support of University research administration goals. This role will be responsible for a portfolio that includes research administration. We are seeking an IT professional who understands higher education and research administration processes, who has proven leadership and collaboration skills, and who will bring experience and vision to addressing current and anticipated challenges and opportunities.

The IT Manager, Research Enterprise will have the following experiences, capabilities, and attributes:

Direct experience recruiting, hiring, and supervising technical staff supporting a complex and dynamic technical environment.

A demonstrated record of strong customer service skills is required. Excellent written and verbal communications skills are required. Must be able to develop and implement solutions.

Able to instruct and guide others as needed to complete operational and project tasks. Can interpret policies and procedures effectively to guide self and others. Able to initiate new activities in support of goals. Understands need to coach and develop staff on an ongoing basis. Provides effective formal feedback on staff performance.

Can communicate effectively with both technical and non-technical audiences. Can transform user input into formal requirements. Effective facilitator. Gains trust of stakeholders. Promotes effective and efficient information sharing within the IT community; desire to collaborate with peers.

Demonstrated success designing, implementing, and supporting IT solutions.

Experience working with a formal project management methodology is desirable, as well as, ITIL certification or knowledge.

Ability to support small to large scale projects and successfully work with internal and external teams. Ability to lead team members through change.

Ability to translate current and future requirements into technical roadmaps to inform and recommend improvement opportunities.

Essential Duties
1. Leads, manages, and advises a team of technical experts on all aspects of policies, practices, systems, and procedures within the department. 2. Provides managerial and technical expertise regarding the daily operations in one or more functional areas. 3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives. 4. Manages and works extensively with staff to develop and administer support plans. 5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees. 6. Works with all units to identify, analyze, and develop approaches that successfully meets the goals and objectives of ITS and the University as a whole. 7. Defines and tracks service metrics and work with staff to meet client needs and service standards. 8. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement. 9. Manages the operating budget for their organizational unit. 10. Recruits and trains technical staff. 11. Ensures compliance and timeliness of all Federal and State regulatory requirements. 12. Manages a staff of exempt and non-exempt employees. 13. May perform other duties as assigned.

Required Education and Experience
Bachelor's Degree in a relevant technical field and six years of related technical experience or an equivalent combination of education and experience.

Required Skill/Ability 1:
Demonstrated experience supervising technical staff supporting a complex technical environment.

Required Skill/Ability 2:
Demonstrated success designing, implementing, and supporting IT services, applications and solutions.

Required Skill/Ability 3:
Ability to translate functional needs and requirements into technical plans and direction for staff.

Required Skill/Ability 4:
Excellent written and verbal communication skills with the ability to develop and implement solutions and services.

Required Skill/Ability 5:
Ability to guide others as needed to complete operational and project tasks.

Preferred Education, Experience and Skills:
Familiar with application development and support methodologies and best practices. Exp managing applications and technologies that contains sensitive data. Familiar with information security requirements and standards. Strong technical expertise and background. Familiar with Microsoft. Net Framework, SQL, testing tools, and project management exp. Higher Education experience a plus.

Preferred Licenses or Certifications:
ITIL certification or knowledge. Project Management methodologies.

Drug Screen

Health Screening

Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.

COVID-19 Vaccine Requirement
Please note that the university has a COVID-19 vaccination requirement; visit for details. For up-to-date information visit the COVID-19 website

Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University's Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:

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