CBEY Online Programs Administrator



CBEY Online Programs Administrator
Environment School

University Job Title
Program Administrator

Bargaining Unit
None - Not included in the union (Yale Union Group)

Time Type
Full time

Duration Type

If Fixed Duration, Period
2 years from date of hire

If Fixed Duration, is continuation possible?

Other Fixed Duration Date

Compensation Grade
Administration & Operations

Compensation Grade Profile
Associate (22)

Wage Ranges
Click here to see our Wage Ranges

Work Location
Central Campus

Worksite Address
195 Prospect Street
New Haven, CT 06511
Work Week

Standard (M-F equal number of hours per day)

Searchable Job Family

Total # of hours to be worked:

Position Focus:
Admissions and enrollment management
Create, set up, and test application documentation/system with the YSE Office of Admissions
Create, and publish online communication/media assets for online programs

January to April:
Manage communication with prospective applicants, and oversee the application process
Oversee the work of the review teams, including reviewing and editing the admissions assessment instructions and preparing annual summary reports

Evaluate rubrics and grading for our admissions and scholarship evaluations and propose and implement improvements

Maintain admissions decision language

April to June
Update intent to enroll forms, and prepare decision letters, if necessary with input from CBEY staff and the Office of the General Counsel

Manage all phases of communication with admits, including final decision notification, related follow up and any additional program information

Online teaching assets production and online delivery system design
Manage the coordination and implementation of content creation for new online courses, in collaboration with faculty, CBEY staff, and as the case may be, with the Poorvu Center for Teaching and Learning. This includes:
Project management for the creation of teaching assets, including lectures and a variety of assignments

Recording support in coordination with other CBEY staff and faculty

Developing media assets, and preparing and updating production plans to align with the Yale Broadcast Studio for select programs

Video and caption management

Creating web content on select online delivery platforms

Investigate, test, and prepare final online teaching delivery platforms

Coordinate delivery calendars

Sales, marketing, and business modeling
For open enrollment programs, leverage digital marketing and sales techniques to develop target candidates, work sales pipeline, follow up with prospects, and secure participants for specific online programs, in collaboration with other CBEY staff and Yale Poorvu Center for Teaching and Learning

For admissions-based programs, support the existing marketing team and processes as need be, by implementing a variety of awareness and engagement strategies, as including collaborating with staff, faculty, and students

Support the program director in the preparation of budgets and business models for new programs

Essential Duties
1. In support of the overall mission, plans, directs and oversees programmatic activities. 2. Develops, implements, and maintains operational policies and procedures. 3. Manages program communications; identifies outreach potential, and promotes philanthropic and collaborative support of the program. 4. Works closely with leadership, internal and external colleagues, and community residents to further develop and implement strategic plans. 5. Identifies, solicits, and cultivates community partnerships and collaborations to assist in the development and growth of the program. 6. Tracks all program activities and regularly informs leadership of progress on each initiative. Recommends structural or programmatic adjustments, changes or additions based on full knowledge of missions, goals, and objectives. Develops metrics to identify and measure the success of the program. 7. Assists in identifying and evaluating potential future funding sources, and contributes to the submission of grants and contracts supporting the program, including the annual submission and writing of all content areas and budgetary sections of grant applications. 8. Develops and manages the program's operating budget. 9. Manages the administrative infrastructure of the program. Manages human resources including staffing and hiring, supervision, performance development, counseling and discipline, if warranted. Oversees and manages information systems, facilities, and space needs. 10. May perform other duties as assigned.

Required Education and Experience
Bachelor's Degree in a related field and two years of related experience or an equivalent combination of education and experience.

Required Skill/Ability 1:
Excellent organizational skills and communication skills, both oral and written.

Required Skill/Ability 2:
Demonstrated project management skills. Proven ability to be proactive and purpose-driven, especially as it relates to process management and improvement. Driven to find creative solutions to problems.

Required Skill/Ability 3:
Demonstrated successful client/customer satisfaction, both internal and external.

Required Skill/Ability 4:
Experience leading both front-office (relationships and communications) and with back-office (operations and processes).

Required Skill/Ability 5:
Experience and ease working independently but in close contact with the rest of the team.

Preferred Education, Experience and Skills:
Bachelor's Degree in a related field and four years of related experience. Experience developing curriculum is preferred. Experience in a sales and/or admissions environment, a plus. Experience preparing budgets and business models.

Drug Screen

Health Screening

Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

COVID-19 Vaccine Requirement
Please note that the university has a COVID-19 vaccination requirement; visit for details. For up-to-date information visit the COVID-19 website

Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University's Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.

Yale University is a tobacco-free campus

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