Associate Director, Continual Service Improvement (remote)

The Associate Director for Continual Service Improvement will oversee, lead and be the champion for all Continual Service Improvement initiatives in Pitt IT at the University of Pittsburgh. This position is responsible for the creation and maintenance of a continual service improvement program responsible for maintaining and improving ongoing quality in IT services and Business Process Improvement as a Service. The position will be accountable for the outcome of ongoing improvement activities.  The position will also participate in strategic and operational governance processes and assist in strategic and operational planning.  

Combination of education, experience and/or industry certifications will be considered in lieu of listed education/experience levels or required certifications.

5+ years in a management or supervisory role.
10+ years of experience in complex systems analysis, development and design, and program management, in addition to administrative experience. 
Lean Six Sigma
ITIL