Senior IT Support Specialist, Weitzman School of Design

Senior IT Support Specialist, Weitzman School of Design


University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Senior IT Support Specialist, Weitzman School of Design

Job Profile Title
Information Technology Support Specialist Senior

Job Description Summary
Reporting directly to the Senior Systems Administrator, and indirectly to the Information Technology Director, the Senior IT Specialist will oversee the management and maintenance of all technology in Weitzman spaces (studios, teaching labs, and specialized centers) across the School's 11 buildings to meet the needs of more than 700 students, nearly 200 faculty and lecturers, and 60 staff. This includes, but is not limited to, software and image update compliance, refresh of hardware lifecycles, and upkeep of any specialized technology. They will partner with the Sr System Administrator on support for any services including project work and infrastructure changes. This includes Cloud solutions such as VDI.

The Senior IT Specialist also identifies when new technology is necessary and works closely with faculty to determine how to best meet their software and hardware needs. They work independently to negotiate vendor contracts and pricing and work closely with them to forecast technical changes and future purchases and resolve technical difficulties. They also serve as an escalation point for second- and third-tier technical problems, work closely with faculty and staff to consult on IT and other technical needs associated with teaching, research, and departmental projects, and help. They work with the Sr. Systems Administrator to lead the process for identifying new technologies for the school.

Job Description




  • Oversee the management and maintenance of all technology in Weitzman spaces (studios, teaching labs, and specialized centers) for the school in order to meet the needs of more than 700 students, nearly 200 faculty and lecturers, and 60 staff. This includes, but is not limited to, software and image update compliance, refresh of hardware lifecycles, and upkeep of any specialized technology. Independently monitor and ensure IT compliance for various scenarios, including Weitzman computing/teaching labs, classrooms, administrative computers, and resolve more complex technical problems that occur throughout the year.
  • Lead annual software planning efforts, working closely with the over 40 standing faculty and 150 lecturers to identify, purchase and install software to meet faculty's varied instructional and pedagogical needs - both short and long term
  • Partner with the Sr System Administrator on support for any services including project work and infrastructure changes.
  • Serve as an escalation point for more complex technical problems for faculty and staff. Identify issues with high impact or ongoing problems and lead the effort to assess, manage and develop resolutions.
  • Provide consultation and recommendations to faculty and staff on their teaching, research and departmental needs, including recommending and advising on purchasing decisions and standards in accordance with University best practices.
  • Develop and maintain vendor relationships. Independently negotiate vendor contracts and pricing. Work closely with vendors to forecast technical changes and future purchasing plans, track major software version releases, and resolve technical and any licensing issues that occur.
  • Other duties and responsibilities as assigned.





  • BA degree + 2-3 years of experience, or equivalent combination of education and experience, required; 3-5 years experience preferred
  • Experience with Windows Imaging, MDT, and IBM big Fix required. Familiarity with JAMF and Mac imaging a plus. Knowledge with Linux a plus.
  • Experience with Powershell required. Familiarity with open source/cross platform Microsoft PowerShell a plus.
  • Experience with R and Python is desired.
  • Strong organization and communication skills are essential.


Physical Effort:




  • Typically sitting at a desk or table
  • Occasional lifting 25-50 lbs.
  • Typically standing or walking


Working Conditions:




  • Office, library, computer room


Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Design

Pay Range
$50,684.00 - $138,391.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits



  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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