Assistant Director of Housing Operations, Assignments

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Carnegie Mellon University’s Housing Services and the Office of Residential Education create a lived experience that supports, engages, and inspires students throughout their university experience. It's the place they call home, the place where they will learn more about themselves, their community, and the world around them. Within a 24/7 community of support, staff and residents build important relationships that inspire exploration, growth, and learning.


Carnegie Mellon University’s department of Housing Services is searching for an Assistant Director of Housing Operations – Assignments. This is a dynamic opportunity for someone who thrives in an interesting and challenging work environment. You will serve as an integral housing services team member and will be responsible for the management and oversight of several significant processes within the operations and assignments areas.


Core responsibilities will include:

  • Management and oversight of all housing assignment processes including Room Selection and First-Year Assignments, graduate housing initiatives, room change processes, and Winter Break housing, as well as oversight for Greek and Summer Housing; manages all components of these processes, from planning to completion

  • Management and maintenance of all housing application processes, forms, and processes within the StarRez Housing portal

  • Primary line of communication for all assignments and related questions from students and parents, including email, phone calls, walk-ins and/or scheduled appointments

  • Primary user of the StarRez system, with oversight of student data, applications, bookings, messaging, billing, reporting, rooms setup, portal management, correspondence tracking, and overall data integrity; requires strong attention to detail

  • Direct supervision of professional staff members and general oversight for students employees supervised by those direct reports

  • Staff training, process organization and implementation, occupancy planning and other reporting responsibilities, benchmarking, recruitment and marketing initiatives, and student response

  • All messaging related to the processes and contained in University and departmental documents, websites and newsletters

  • Coordination of assessment activities related to the housing operations areas

  • Assists with all annual processes including opening, winter break, closing, and summer operations

  • Assists with access needs and front desk coverage as needed

  • On call responsibilities related to this position and departmental needs

  • Other duties as assigned


Flexibility, excellence, and passion are vital qualities within Housing Services and the Office of Residential Education.  Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.




  • Bachelor’s Degree required; Master’s degree in Student Affairs, Higher Education Administration, or other related field is highly desired

  • 3-5 years of relevant work experience required; experience working in Housing/Residence Life preferred

  • Experience using StarRez or a similar housing software system preferred



  • Successful Background Check


Anticipated Salary Range: $53,000 to $55,000


Are you interested in this exciting opportunity? Please apply!