Senior Program Manager


Senior Program Manager
ITS Shared Services - Portfolio Management Office

University Job Title
Project Manager

Bargaining Unit
None - Not included in the union (Yale Union Group)

Time Type
Full time

Duration Type

Compensation Grade
Administration & Operations

Compensation Grade Profile
Manager; Program Leader (P6)

Work Location
Central Campus

Worksite Address
150 Munson Street
New Haven, CT 06511

Work Week
Standard (M-F equal number of hours per day)

Searchable Job Family
Computing and Information Systems

Total # of hours to be worked:

Position Focus:
The Senior Program Manager works independently in a fast paced, ambiguous environment. As a member of the Portfolio Management Office (PMO), you will liaise with stakeholders to obtain feedback and identify customer pain points, advocate for change and improve project outcomes. As Program Manager you will collaborate with business and development teams across the University to define functional requirements, high level process and technical solutions, and manage all aspects of the project execution. The Program Manager is also responsible for resolving or mitigating issues and risks, leveraging standard tools and processes as well as stewarding projects through organizational governance practices and communicating results.

Essential Duties
1. Oversees the execution and implementation of detailed project plans in concert with stakeholders. 2. Manages several routine projects simultaneously and ensures that the design, testing, training, documentation and prioritization objectives are met. 3. Assists in refining and re-sequencing during the implementation and execution phases of assigned projects, as needed. 4. Works closely with business analysts, technical professionals, end users and project stake holders during the requirements, solutions design and implementation phases to develop detailed project plans for implementation. 5. Works on risk assessment, communication planning, development of performance metrics, and project entry criteria. 6. Creates detailed project plans including timelines, budgets, and resource allocation to ensure successful project completion. 7. Manages client expectations and provides issue/risk identification and escalation pathways. 8. May supervise the implementation team of cross-functional project and technical resources. 9. Designs, develops, and executes communication systems to ensure effective exchange of information between project stakeholders, senior management, and staff. 10. Resolves complex project issues that involve representatives from multiple organizations. 11. Complies with standard policies and procedures. 12. May supervise and train junior project managers. 13. May perform other duties as assigned.

Required Education and Experience
Bachelor's Degree in a related field and five years of related work experience or equivalent combination of education and experience.

Required Skill/Ability 1:
Experience in driving change and transforming organizations through analyzing and improving high level/strategic processes.

Required Skill/Ability 2:
Deliberate and structured way of thinking resulting in effective cross-functional delivery.

Required Skill/Ability 3:
Strong communicator (written and verbal) able to work with various audiences, partners and Senior Leaders.

Required Skill/Ability 4:
Experience in the project management domain to know when and how to leverage tools and techniques to effectively coach teams.

Preferred Education, Experience and Skills:
PMP Certification, CSM or CSP Certification

Drug Screen

Health Screening

Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.

Covid Vaccine Requirement
Please note that the university has a COVID vaccination requirement; visit for details. For up-to-date information visit COVID-19 website

Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University's Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:

Yale University is a tobacco-free campus

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