Communications and Operations Associate

Communications and Operations Associate


University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Communications and Operations Associate

Job Profile Title
Communications Specialist

Job Description Summary
Communications and Operations Associate

The Associate is a generalist reporting directly to the Director of Fiscal Operations and responsible for supporting the Strategic Priorities of the Senior Executive Vice President by efficiently and professionally collaborating with the Office staff for the following: Reporting and Analysis: Working closely with the Director of Fiscal Operations, the Associate conducts quantitative and qualitative research and analysis for benchmarking and supporting the production of executive level reports; Communications: Working closely with the Assistant Vice President, the Associate researches, writes/edits executive level communications material, including: memorandum, correspondence, slide presentations, and scripts/talking points for internal stakeholders (e.g. Penn Trustees, administration, staff, faculty, students) and external stakeholders (e.g. local community, civic, and professional organizations). Other examples of communication products include the Senior Executive Vice President's quarterly newsletter, social media and website, and as needed interfacing with news media outlets in general support of the Office's media relations, marketing and advertising. Programs and Events: Working closely with two Executive Assistants the Associate supports the planning and facilitation of events and programs hosted by the Office.

Job Description

Communications and Operations Associate

Job Duties:



  • Reporting and Analysis:
    • Collect, organize and perform analysis of quarterly operational metrics for reporting to senior leadership.
    • Assist in creation of monthly marketing communications reports that include tracking key metrics such as web and social media analytics, public relations outreach, events, and advertising reach.
    • Support other initiatives that combine qualitative and quantitative research and analysis to produce reporting for senior leadership.


  • Communications Support:
    • Writing and Editing: Produce correspondence, memorandum, reports, talking points, fact sheets.
    • Presentations: Research, develop and produce slides for executive level presentations.
    • Advertising: Coordinate and traffic the placement of ads in media outlets, liaison between office and the media outlet, coordinate placements, payments, scheduling, etc.
    • Online Communication: Support the management of existing content and create new content on office website as needed, drive viewers to the website through regular social media postings and liaison with and collaborate with other Penn offices for coordinating and amplifying content.
    • E-Newsletter: Support the Office in the production and distribution of the quarterly newsletter including, fact checking, writing, editing, etc.
    • Support Strategic Planning: Support the Assistant Vice President in the development and updating of the annual marketing communications strategic plan and the Director of Fiscal Operations in the development of annual strategic priorities for the Senior Executive Vice President; collaborate on the production of quarterly and annual reports for both plans.
    • Support of General Projects: Support general operations of the Office as needed, including liaising with visitors and stakeholders to the Office, support planning and development of programs and events hosted by the Office, attend meetings as needed and document/memorialize information as needed, and other duties as assigned.





  • Bachelor's Degree required; concentration in communications, marketing or business administration or relevant 2-4 years related experience.
  • Demonstrated experience in quantitative research and analysis
  • Demonstrated experience in writing and editing
  • Demonstrated proficiency in presentation production
  • Experienced in online communications including website content development and management and creating and managing content for social media posts
  • Strong organizational, project management skills and attention to detail.
  • Interest in higher education administration
  • Advanced skills with PowerPoint and Microsoft Excel


Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Executive Vice President

Pay Range
$50,684.00 - $91,232.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits



  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit:

To apply, visit

Copyright ©2021 Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency