Salesforce Administrator - Wharton Executive Education

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Salesforce Administrator - Wharton Executive Education


University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Salesforce Administrator - Wharton Executive Education

Job Profile Title
Information Technology Senior Project Leader

Job Description Summary
The Salesforce Administrator will be responsible for a 100+ and growing user-base. Liaise with all Business Units and cross-functional teams to provide Salesforce support; including Sales Cloud and other Cloud platforms, and assist with driving adoption throughout the organization. Design, configure and maintain custom objects, flows, formulas and triggers. Provide reports and dashboards for senior management and business teams. With attention to detail, a commitment to quality and a strong customer focus, continuously deliver business solutions while maintaining stability and security of existing functionality. The successful candidate must be passionate in supporting user adoption and increasing the business value of the implementation. Work with departmental technical colleagues to understand, analyze, and improve upon integrated business systems and applications. Work with external consultants and a team of Salesforce administrators across the Wharton School, to maintain and support the four-org Wharton School Salesforce platform

Job Description



  • Design, configure and maintain solutions on the Salesforce platform using custom objects, triggers, formula fields, flows, apex code, custom views, and other content, which captures data relevant to the department's goals. Link Salesforce to other management information systems for seamless integration.
  • Use Salesforce Reporting, Einstein Analytics, Tableau and/or other similar engines, to deliver timely, accurate and actionable business metrics for analysis such as business intelligence reports and/or dashboards to track items such as, but not limited to, pipeline/forecasts, contact lead times, customer engagement, trends and growth.
  • Provide day-to-day end user support, including user profiles and role management and security.
  • Lead system maintenance and upgrades, maintain required documentation, and proactively identify improvement opportunities through systematic measurements and analysis.
  • Drive end user adoption, value, and ROI via high quality day-to-day end user support and collaborative application of business knowledge. Collaborate Information Technology Group, Finance and Administration Group, Marketing Group and Executive Education to implement processes and systems across the Executive Education.
  • Manage special projects as assigned. This includes sales compensation administration and tracking, annual and monthly revenue tracking and reporting, ad hoc reporting, and contract processing.
  • Keeping abreast with new Salesforce features and functionality and providing recommendations for system and process improvements.
  • Perform additional duties as assigned.





  • 3-4+ years' experience as Salesforce Administrator. (required)
  • Certified Administrator. (required)
  • Ability to build and maintain Salesforce custom objects, triggers, formula fields, workflows, custom views, and other content of intermediate complexity. (required)
  • Intermediate knowledge of relational database design and SQL. (required)
  • B.A./B.S. or equivalent degree. (required)
  • Demonstrated ability to develop project scope and schedule, gather business requirements, define and execute action steps for projects tasked to the position. (required)
  • Familiarity with one or more Marketing Automation platforms. (preferred)
  • Knowledge of .NET, C#, Python Django, or Java Script. (preferred)
  • Demonstrated ability to critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. (required)


Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$72,837.00 - $205,981.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits



  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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