COVID Call Center - Temporary

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COVID Call Center - Temporary


University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title
COVID Call Center - Temporary

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
The purpose of the COVID Call Center is to:




  • Create a common central help platform
  • Answer questions
  • Assess needs and provide appropriate details
  • Connect individuals with appropriate departments who can provide additional support or details as needed.

    The core duties of COVID Call Center include answering incoming phone calls, documenting conversations, providing overview and/or guidance where possible, and refer to the appropriate area/department if needed.

    Job Description

    • User support
    • Determine reason for the call
    • Provide information and resources
    • Document as appropriate, the reason for the call along with resolution
    • Hand off to appropriate team/area as necessary

    • Qualifications include having excellent and sensitive interpersonal skills, strong attention to detail, cultural sensitivity, and interviewing skills.
    • This role requires a high level of independence, excellent interpersonal skills, and the ability to prioritize and pursue multiple simultaneous tasks in a time-sensitive manner.
    • Call Center agents should be skilled at asking questions and being sympathetic.
    • Needs to have good troubleshooting and conflict resolution skills.

    Technology Needs:
    • PC (or virtual desktop) to access remote call center
    • Stable Internet connection and private, quiet space to make and receive phone calls
    • Access to directory information confirm personal information

    This is a temporary, fixed term position until December 31, 2021

    Job Location - City, State
    Philadelphia, Pennsylvania

    Department / School
    Health and Wellness

    Pay Range
    $7.25 - $230.00

    Affirmative Action Statement
    Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

    Special Requirements
    Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

    To apply, visit

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