Marketing and Communications Manager

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Marketing and Communications Manager


University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Marketing and Communications Manager

Job Profile Title
Manager, Marketing

Job Description Summary
Reporting to the Director of Marketing and Communications, the Marketing and Communications Manager leads the project management of institutional campaigns and department initiatives driving inclusive audience engagement, revenue, and mission-based goals for the Penn Museum. The Manager is an important liaison fostering collaborative workflows across department stakeholders, organizational partners, agencies, and vendors to ensure project deliverables are met on time and on target. This involves streamlining operations across project management systems as well as content and data management for social media, ecommerce, and CRM (customer relationship management) platforms. Also responsible for the collation of department dashboards, including audience survey reports, this role combines high organizational skills and analytical thinking with a passion for expanding cultural access to all through DEIA-focused marketing and communications work for the Museum.

Job Description




  • Project management of marketing and advertising campaigns, promotions, as well as business administration needs. Collaborate with internal and external (agency, vendors, partners) stakeholders to establish timelines and ensure submission of materials.
  • Compilation and analysis of dashboards and reports for the Marketing and Communications department for data-informed decision making. Supports budget and financial reporting needs as needed.
  • Manage and optimize an institutional email protocol to support and streamline Museum's email marketing process and ensure database integrity as the Museum onboards with Salesforce Marketing Cloud (email); Lead segmentation and management of subscriber lists.
  • Manages and monitors content and engagement across the Museum's social media channels: Facebook, Instagram, Twitter, and LinkedIn, including the Musuem's profiles in online communities: Google Business, Yelp, TripAdvisor. In partnership with Director of Marketing and Communications, develop an institutional social media strategy for publishing year-round content that promotes the Museum's educational mission and grows diverse audiences.
  • Supervise department interns and work study. Serve as a Marketing and Communications representative on the Of/ By/ For All committee and steward connected DEIA initiatives in the department.
  • Other duties as assigned.



College education and three to five years in marketing communications work or equivalent combination of education and experience, required; Bachelor's degree in Communications, Marketing, Finance, Accounting, Arts Administration, Art History, Anthropology, or other related studies. Experience in a cultural institution or non-profit preferred.

Demonstrated success with implementing marketing initiatives with measurable impact across audience and revenue growth; experience with establishing processes and systems to meet deadlines and achieve deliverables; excellent organizational, interpersonal, and communication skills, with strong attention to detail. Computer literacy including proficiency with Microsoft Suite (Word, Excel, Powerpoint), project management software (e.g. Basecamp), email automation and CRM software (e.g. Salesforce Marketing Cloud), and analytics platforms (Google Analytics, Google Data Studio) required.

Application Requirement:

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
University Museum

Pay Range
$50,684.00 - $91,232.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits



  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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