Coordinator, Residence Life Information Technology

Position Title

Coordinator, Residence Life Information Technology

Work Location

Springfield Campus

Department

Residence Life, Housing and Dining Services

HR Home Department

086020 RESIDENCE LIFE HOUSING & DINING SVC

Pay Grade

34

Proposed Salary

$50,786- $56,015/annually

Position only available to current, regular, full-time Missouri State University employees?

No, Position is available to all applicants.

Appointment Type

Full Time Regular

Exempt/Non-Exempt

Exempt

General Function

The Coordinator, Residence Life Information Technology is responsible for establishing and maintaining the link between student academic learning needs and the technological services available in the residence halls, including overall supervision, operation, and management of the Residence Life, Housing and Dining Services’ servers and network functions, web development, ResNET Help Desk services, and all computing support for residence hall students, Residence Life staff, graduate assistants, and student workers. The Coordinator, Residence Life Information Technology assists in budgeting and planning for current and future technology needs, performs systems and operations tasks on networked computer systems serving staff and residents, and supervises all ResNET staff.

Description of Primary Duties

The Coordinator, Residence Life Information Technology is responsible for establishing and maintaining the link between student academic learning needs and the technological services available in the residence halls, including overall supervision, operation, and management of the Residence Life, Housing and Dining Services’ servers and network functions, web development, ResNET Help Desk services, and all computing support for residence hall students, Residence Life staff, graduate assistants, and student workers. The Coordinator, Residence Life Information Technology assists in budgeting and planning for current and future technology needs, performs systems and operations tasks on networked computer systems serving staff and residents, and supervises all ResNET staff.

Minimum Acceptable Qualifications

Education: A Bachelor’s degree with which includes computer-related courses is required; a Bachelor’s degree in a computer-related field is preferred.

Experience: At least one year of experience in a computer-based user support role is required. Experience with a wide range of platforms and technologies are required. Supervisory experience is required. Experience in web page design and development is required. Experience with project management and installation and maintenance of application software is required. Experience in troubleshooting problems with desktop computers, tablets, and enterprise printers is required. An understanding and knowledge of basic networking components is required. Major- and micro-systems programming experience is preferred. Experience working in a university or college residence hall setting is preferred.

Skills: Excellent technical knowledge and aptitude and the analytical ability to diagnose and solve a multitude of hardware, software, file server, and network-related issues are required. A working knowledge of network topologies is required. The ability to install and configure microcomputer system components and peripherals is required. The ability to install operating systems and application software on microcomputer systems and microcomputer network servers is required. Skills in the use of web development software, office applications software, and email are required. The ability to manage and supervise a successful operation that is customer service-driven and highly technical is required. The ability to communicate effectively both verbally and in writing is required. The ability to maintain a professional and positive rapport with staff and residents is required. The ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. The ability to design and implement educational and social programs for a residence hall audience is preferred. The ability to understand the various technological needs of a residence hall setting including those of staff and residents is preferred.

Effort: The ability to respond promptly to emergency and assistance calls is required. The ability to lift and carry objects weighing up to fifty pounds and connect cables which may require climbing ladders or working under desks is required. The nature of the position requires the installation and repair of microcomputers and peripherals, as well as inspecting physical facilities for conditions that might harm electronic equipment.

Other: After-hours response to hardware and software failures and facility security issues involving the electronic card access system is required to ensure adequate service and security is maintained for the residence hall system.

Additional Qualifications

 

Link to Job Description

http://www.missouristate.edu/human/jobdescriptions/21338.htm

Open Date

06/18/2021

Close Date (If Close Date is blank then the posting is considered open until filled)

07/09/2021

Special Instructions to Applicants

Official transcripts will be required at the time of hire.

EO/AA and Diversity Statement

Non Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, TitleIX@missouristate.edu, 417-836-8506, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Park Central Office Building, Suite 111, Springfield, Missouri 65897, equity@missouristate.edu, 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)

Background Check Statement

Employment will require a criminal background check at University expense.

Posting Number

20210166FTS

Quicklink for Posting

https://jobs.missouristate.edu/postings/55191