Information Technology Consultant

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California State University Bakersfield

Posting #21-003-BK
INFORMATION TECHNOLOGY CONSULTANT
(Foundation or Career Level)



Within Information Technology Support Services (ITSS), the Support Services team provides technical support to students, faculty, and staff while furthering the overall mission of the University. The ITSS team is within the Information Technology Services unit that is the central IT organization for the entire campus. The group is responsible for both first tier and second tier support for an array of applications, service offerings, and equipment at the University.

The Information Technology Consultant, under the general supervision of the Support Services Manager and the Director, IT Support Services, is responsible for supporting the Information Technology (IT) needs of the campus. Responsibilities include but are not limited to administration of technical services which are both client facing and internal support services; among other responsibilities. The incumbent should be skilled at working on a variety of both Apple and PC hardware, software, and peripheral devices. The incumbent should have a high level of customer service skills.

MAJOR JOB DUTIES:
Application Service Owner
• Ensure support tickets are completed in a timely manner, based on Service Level Agreements
• Ensure optimal up time for application(s) like ServiceNow, LMS, Slack, or other applications
• Identify and recommend service application improvements
• Complete application upgrades as necessary
• Learn new applications as assigned by management

Provide Tier 2 Technical Support
• Ensure support tickets are completed in a timely manner, based on Service Level Agreements
• Troubleshoot, diagnose, and solve a variety of PC and Mac application and hardware issues
• Install a wide array of equipment that includes Windows and Mac computers, printers and monitors
• Install and test applications and operating systems that further the pursuit of the academic mission of the campus
• Assist with overflow calls to the Service Center

Project Work
• Provide consultation on design and implementation of various IT based projects.
• Research new systems.
• Ensure IT project timelines are met.
• Implement new systems.

Priority filing by January 26, 2021; however open until filled. To view full job description and to apply, use the following link: http://csub.peopleadmin.com/postings/1909.

California State University, Bakersfield (CSUB) opened in 1970 as the 19th campus of the 23 campuses within The California State University (CSU) system. As the only public four-year institution within a 100-mile radius, CSUB is committed to being a comprehensive regional university and strives for academic excellence. Our four schools offer majors in 31 undergraduate degree programs, seven credential programs, and 17 graduate degree programs. CSUB serves more than 10,000 students including the campus in Antelope Valley, counts approximately 50,000 alumni from its four schools, and serves a socially and ethnically diverse population. Under new campus leadership, CSUB is currently experiencing a vibrant period for strategic thinking, planned growth, and creative change. The city of Bakersfield has a population of 347,483 and has one of the lowest housing costs in the state. The city of Los Angeles, the Pacific Ocean, Mojave Desert, and Sierra Nevada mountains are all within a one to two-hour drive from either campus. Candidates are encouraged to visit the University's web site: https://www.csub.edu/.






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