Sr Associate Dean Student Affairs

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POSITION: Sr Associate Dean Student Affairs



The Senior Associate Dean of Students will work with the Associate Vice President of Student Affairs and Dean of Students to support students, faculty, staff, university administration and deans of the colleges and professional schools to develop programs and services that extend and enhance the student experience at Case Western Reserve University. Serving as an advocate and resource, the senior associate dean will be one of the first points of contact for undergraduate students, graduate students and parents with concerns and questions regarding student success. The senior associate dean will be deeply committed to enhancing the quality of life and wellness of each student, providing services that contribute to the health/emotional welfare of students, recruitment, retention, advising, mentoring and development of all students (undergraduate, graduate and professional). The nature of this role requires participation in a wide range of activities while regularly collaborating with students, faculty, university administration and graduate and/or professional school staff. The senior associate dean will provide leadership and overall responsibility for the departments of the Office of Accommodated Testing Services, Interreligious Council and Disability Resources as well as the oversight of the Care Management and Crisis Management processes. This position routinely handles highly confidential materials, must be able to act independently and perform all responsibilities with a minimum of supervision. The senior associate dean supports the university’s commitment to diversity and inclusion in order to achieve and sustain excellence and embodying this commitment both as a personal value and as a professional priority.


1.      Provide supervision, leadership and budget management to the departments and directors of the Office of Accommodated Testing Services, Interreligious Council and Disability Resources, as well as direct supervision to the two Assistant Deans of Students for care and crisis management. Responsible for crisis and care management. (20%)

2.      Lead the effort to comprehensively and proactively evaluate and address student mental and physical health and wellness through close collaborations across divisions. Meet with students, staff members and other individuals involved in student emotional /mental health crises to assess the situation and manage the process to render a decision on behalf of the institution regarding the student’s ability to remain on-campus. Consult with appropriate faculty, staff, administrators and health-care providers to determine a student’s ability to return to the university after emotional or mental health crises and to establish criteria for their return. (15%)

3.      Promote student success through informed decisions and conflict resolutions. Provide leadership for programming to educate students regarding their rights and responsibilities. Engage in student outreach, work with faculty and staff to encourage student accountability and offer educational presentations on policies and behavioral expectations.  Provide leadership and support of the Dean of Student Office to promote initiatives; write proposals, protocols and procedures; chair and staff university-wide and division-wide committees as appropriate; lead efforts to implement a shared vision among all student affairs departments and ensure that all staff have the knowledge, tools and resources to meet their goals and objectives. Continually assess the campus environment through formal and informal contact/discussion, surveys, focus groups and other forms of valuable data collection to identify and address student needs. (20%)

4.      Provide care, advocacy, mediation and support for students in crisis and non-crisis situations, including, but not limited to academic, personal, financial and engagement issues, as well as issues of community safety, behavioral risks, ethnic relations, equality and over all difficult situations. Assess the needs and behavior of students in crisis, to determine the process the university should provide to the student for the students’ best interest. (15%)

5.      Serve in an on-call capacity, responding after-hours to student emergencies including but not limited to responding to hospitals, university police, the campus community and families to provide on-site support when appropriate in the event of large-scale crises. In the absence of the associate vice president and dean of students, lead and facilitate the crisis management team. (10%)

6.      Document care cases in the Advocate system. Serve as a member of the university’s Threat Assessment and Behavioral Intervention Team (TABIT) and the Behavioral Intervention Team (BIT); comprised of faculty and staff who assess potentially dangerous threats or behaviors from students, faculty, staff, visitors, contractors and non-affiliated individuals. Take steps consistent with existing university guidelines to maintain a safe campus, including expulsion, hospitalization, or separation as needed. (10%)



1.      Serve as the chair of the university conduct hearing boards, academic integrity hearing boards, as well as conduct administrative hearings if needed. Serve as one of the ethics counselors for first violation of the academic integrity policy, as well as, for students who receive ethics counseling as a sanction. (5%)

2.      Be prepared to act on behalf of the associate vice president for student affairs and dean of students in their absences as requested and in their absence. (i.e. UGS/Student Affairs meetings on Mondays; Service Team meetings on Wednesdays and Graduate Student Concerns meetings on Thursdays. (5%)

3.      Perform other duties as assigned.


Department: Daily contact with the vice president for student affairs, associate vice presidents for student affairs and all office of student affairs staff and student workers providing updates and direction for student support.

University: Regular contact with staff for student conduct and community standards. Frequent contact with other student affairs division offices and their staff for the support of university students. Regular contact with offices of the senior administration, faculty, staff, Human Resources, Enrollment Management, Graduate Studies, Undergraduate Studies, the offices of: Registrar, University Communications, General Council, Financial Aid, Student Accounts Receivable and the graduate/ professional schools to advocate for and support of students.

External: Frequent contact with parents, alumni and community members in support of university students in need.

Students: Daily contact with undergraduate and graduate/professional students. Regular contact and interaction with students on troubleshooting service issues, as well as students in crisis.


Provide direct supervision to 2 assistant deans of students and the directors of Office of Accommodated Testing Services, Interreligious Council and Disability Resources.


Experience: 8 to 10 years of progressive responsibility in higher education, preferably working in a position with direct student relations experience.

Education/licensing: Master’s degree required in student personnel administration, counseling, or related field.


1.      Ability to maintain the highest degree of sensitivity and discretion and personal integrity.

2.      Must have a familiarity with academic, personal and health/ emotional needs of university students and present a strong understanding of the needs of students from underrepresented populations.

3.      Excellent organizational, group facilitation, interpersonal communication and conflict resolution skills are required and the ability to interact effectively with students, staff, faculty and parents in a variety of situations, some of which may be highly charged.

4.      Impeccable professional judgment and experience managing risk in complex, fast-moving situations under minimal supervision.

5.      A collaborative nature and talent for establishing rapport and building partnerships as well as experience navigating a highly decentralized university environment.

6.      The temperamental and intellectual agility to respond effectively to urgent items as they arise while maintaining the division’s central goal of supporting the health and wellness of the whole student.

7.      Well-developed crisis-management skills and the ability to communicate effectively with both individuals and groups in crisis.

8.      An appreciation of the complexities of how identity may influence an individual’s learning and experiences.

9.      Demonstrated commitment to building and sustaining a diverse, inclusive community.

10.  The long-term planning and implementation skills to deliver on the division’s strategic priorities as well as the readiness and ability to resolve day-to-day, front-line, operational issues as they arise.

11.  An ability to inspire trust, create relationships across all sectors of the division and cultivate a sense of community and shared vision.

12.  Must be familiar with Title IX.

13.  Good computer skills and experience with the utilization of information technology.

14.  Maintain a creative and positive work environment which is marked by respect for others, actively promotes inclusiveness, builds workforce diversity and that fosters collaborative teamwork

15.  Ability to meet consistent attendance.

16.  Ability to effectively interact with colleagues, supervisors and customers face to face.


Typical office environment


In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.


CWRU offers a flexible benefits package including tuition waiver for employees and dependents; Respond in confidence, including salary history : CASE WESTERN RESERVE UNIVERSITY, Human Resources Job Code #8039 apply to: