Chief Information Officer, Information Technology Services

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Chief Information Officer, Information Technology Services

Humboldt State University

Location: Arcata CA
Open Date: Oct 4, 2019
Close Date: Sunday, November 15, 2019

(Job #19-70) Administrator IV, Chief Information Officer. Salary is commensurate with qualifications and experience. This is a full-time, 12-month, benefitted position in the department of Information Technology Services. This position comes with an extensive benefits package that includes comprehensive medical, dental, and vision coverage, CalPERS retirement, Fee Waiver eligibility (reduced tuition on most CSU system classes), life insurance, and voluntary pre-tax health and dependent care reimbursement accounts. Additional benefits information can be found at

Humboldt State University is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. HSU is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Additional information about Humboldt State University can be found at

About the Department
Information Technology Services (ITS) has a staff of 62 employees, 56 student employees, and an annual budget of $8,700,000. Reporting to the CIO, a seasoned leadership team of 6 directors oversees the following departments: Enterprise and Client Technology (includes computing labs, smart classrooms, system administration, and client technology integration), User Support Services (desktop support, help desk, technology equipment checkout, and campus operators), Information Systems (application design & development, Identity management, database management, data warehouse, and website support), Information Security (security, telecommunications and network services), Project Management (IT project coordination and technical communications), and ITS Administrative Support. Major initiatives currently underway include deployment of mobile apps for students, virtual software for students, data center improvements (high availability, failover), transitioning from on prem file storage to the cloud, and migrating from Nolijto Content 7 as our document management solution. One of the most important goals of ITS is to provide excellence in the support of the teaching, learning and administrative environments through the effective and appropriate use of technology. Current organizational chart and department goals are located here.

About the Position
Reporting to the Provost and Vice President for Academic Affairs, the Chief Information Officer (CIO) will foster innovation, prioritize technology initiatives, collaborate with stakeholders to further University strategic and operational goals, and provide leadership to develop and implement internal and extramural collaborative research and networking initiatives. The CIO maintains current knowledge of new technologies and platforms and provides direction on the emerging technologies to be assimilated, integrated and introduced within the University to ensure IT capabilities are responsive to the needs of users and the University's mission and business strategy. The successful candidate will provide strategic direction in the IT organization's innovation efforts and role in adapting tested solutions to take advantage of those new advances.

This individual has overall responsibility for all aspects of the organization's information technology systems, services, budget, and staff. The CIO develops and controls the ITS annual operating and capital expenditure budget to ensure it is consistent with the strategic objectives of the University. The incumbent will enhance the capabilities of IT by leveraging a multitude of internal and external resources and continually increase awareness of the services and skills IT offers the University community. The CIO directs the development of IT sourcing strategy and provides executive oversight for strategic vendor and partner relationship management. The successful candidate will provide leadership, coaching and direction to the IT leadership team and staff.

The CIO plays a major leadership role in organizing, managing and strengthening a comprehensive information technology portfolio. The incumbent will provide strategic vision and leadership in the development of policy and prioritization of resources for the rapidly changing information technology environment. Additionally, the CIO will collaborate in shared governance across campus and serve as a key member of the University leadership team. The incumbent will serve as a trusted advisor to campus executive leadership.

The successful candidate for this position will be an imaginative information technology leader, an outstanding collaborative manager, and an excellent communicator with a proven record of leadership in information technology within environments of comparable complexity. The new CIO will bring an understanding of the potential of information technology to advance HSU's goals.



  • Ensures budgetary responsibility across ITS
  • Oversees hiring for ITS staff positions
  • Supports, promotes and develops Information Technology staff
  • Maintains a culture of quality customer service
  • Develops and maintains an appropriate IT organizational structure that supports the needs of the University.
  • Develops and articulates a compelling vision for the future of ITS in concert with University leadership, faculty, staff and students
  • Collaborates with campus partners on how best to use technology to meet academic and business needs
  • Establishes an appropriate IT organizational structure
  • Ensures resources are available to faculty, staff, and students for innovation and excellence in academic technology and online learning
  • Identifies opportunities for the appropriate and cost-effective investment of financial resources in technology systems and resources, including staffing, purchasing, software as a service, and in-house development.
  • Provides vision and progressive leadership by exploring and assessing the feasibility of new and emerging technologies that will provide a technology-rich environment that meets the needs of today's diverse campus and student population
  • Meets the technology needs of students, faculty, and staff in an ever-changing university and technological environment.
  • Works with campus, regional, and CSU leadership to develop and appropriately fund IT initiatives
  • Provides technology leadership and trusted advising to members of executive, academic, and technology teams
  • Collaborates with campus leadership in planning for disaster recovery and business continuity.

    Required Qualifications:
  • Demonstrated commitment to diversity, inclusion and racial equity
  • Bachelor's degree from an accredited institution
  • Ten or more years of experience in enterprise-wide information technology
  • Five years of enterprise experience leading multiple information technology areas (e.g., technology infrastructure, desktop support, academic and administrative systems, information security, customer service, and risk management) in a similar sized organization
  • Experienced leader of IT services encompassing planning, budgeting, and continuous improvement.
  • Proven ability to manage resources (human, financial and physical) to achieve work excellence
  • Experience providing leadership, coaching and direction to a leadership team and staff
  • Experience with creating, implementing, and evaluating strategic plans
  • A thorough understanding of technology's potential to facilitate teaching and learning and the capacity to thrive in an educational environment dedicated to student excellence and success
  • Excellent communication skills, oral and written; the ability to convey technically complex information and concepts in terms understood by non-technical people
  • Experience with engaging diverse groups to determine the overall organizational needs and define optimal solutions that meet the goals within resource constraints
  • Demonstrated experience in engaging community and building strong collaborative relationships inside and outside of IT, working across silos or boundaries (real or perceived) to accomplish goals
  • Demonstrated success leading initiatives focused on transformational change within IT and the larger organization
  • Excellent and demonstrated negotiation and diplomacy skills.

    Preferred Qualifications:
  • Master's degree in computer science, business administration, or related field from an accredited institution.
  • Ten years of leadership experience in information technology in an enterprise environment
  • Experience leading information technology teams in higher education
  • Experience supporting online educational degree programs
  • Experience supporting IT research infrastructure at an institutional level

    Application Instructions
    Application Procedure:
    To apply, qualified candidates must electronically submit the following materials via Interfolio (link below):
  • Letter of Interest
  • Resume or Curriculum Vitae
  • Contact information for at least three professional references


    (NOTE: Download the HSU Employment History Form and save it as a PDF file prior to filling it out. If the form is filled out on line (accessed via a web browser), content WILL NOT be saved).

    Application Deadline: The deadline to submit application materials is 11:59 p.m. on Sunday, November 15, 2019 . To be notified in the event this recruitment re-opens for a subsequent review of applications, send an email to that includes the job number (19-70) and applicant's last name in the subject line of the message.

    Equal Employment Opportunity Statement Humboldt State University is a Title IX/Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.

    HSU is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply

    It is the responsibility of the applicant to provide complete and accurate employment information. Evidence of required degree(s), certifications(s), or licenses(s) will be required prior to the appointment date. Incorrect or improperly completed applications will not be considered for vacancies. Any reference in this announcement to required periods of experience or education is full-time activity. Part-time experience or education (or activities only part of which are qualifying) will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both on and off campus, unless otherwise stated.

    A background check (including a criminal records check, employment verification, and education verification) must be completed satisfactorily as a condition of employment with the CSU. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Adverse findings from a background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

    Compliance with the California Child Abuse and Neglect Reporting Act (CANRA) and CSU Executive Order 1083 Revised July 21, 2017 (EO 1083) is a condition of employ-ment. CSU employees in positions with duties that involve regular contact with children or positions which supervise such employees are designated as Mandated Reporters under CANRA and are required to comply with the requirements set forth in EO 1083. Upon appointment to this position, the successful candidate(s) will be notified of and required to acknowledge their CANRA reporting status.

    Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

    New faculty employees hired by the CSU for the first time who first become CalPERS members on or after July 1, 2017 are subject to a 10-year vesting period for retiree health and dental benefits. Staff employees covered under bargaining agreements 1, 2, 4, 5, 6, 7, 9, 10, C99, E99, M80 and M9 hired by the CSU for the first time who first become CalPERS members on or after July 1, 2018 are subject to a 10-year vesting period for retiree health and dental benefits

    If accommodations need to be made during the recruitment and interview process, please contact Human Resources at (707) 826-3626 or

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