Associate Director, Learning & Organization Development

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  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week:
  • Salary Range:

Position Summary

The Associate Director of Learning and Organization Development is primarily responsible for developing and implementing learning programs, assisting with the strategic planning and management of various talent and organization development (OD) initiatives, and providing organizational consulting to support improved performance across all schools and departments at Columbia University Irving Medical Center (CUMC). The Associate Director will act as an advisor and partner to leaders of the Faculty Practice Organization (FPO) to drive the evolution of learning programs that aim to enhance the patient experience. This role will work collaboratively with school/department leaders and CUIMC Human Resources (HR) in all matters related to talent and OD initiatives. More specifically, the Associate Director will share responsibility for assessing learning needs, developing curriculum, supporting LMS administration, and delivering training for key OD projects and activities, especially leadership/management development. This role will also involve organizational consulting and leadership coaching to enhance individual, team and department effectiveness.

The ideal candidate is a seasoned learning and development professional with experience managing training programs that produce results within a complex, matrixed organization. To thrive in this position, the individual needs to be strong in adult learning theory, instructional design, training delivery, learning administration, and program evaluation.  Additional experience as a consultant and coach is also important.

Responsibilities

  • Learning Services

    • Establish and maintain strategic partnerships with FPO leaders, CUIMC HR, CUIMC school/department leaders, Columbia University Central HR--Learning and Development team, and New York Presbyterian (NYP) administrators.
    • Collaborate with leaders in the FPO and clinical departments to assess learning needs of managers and frontline employees.
    • Review FPO Learning Academy and CUIMC HR Open Enrollment curricula; develop and maintain all programs in collaboration with Talent Management team in CUIMC HR and FPO leaders.
    • Define learning/performance objectives that are aligned with business goals and priorities.
    • Design programs that use research-based findings to shape training content and instructional process; utilize a variety of instructional techniques such as case studies, role-playing, small group discussions, games, videos and lectures.
    • Oversee relationship with outside contractors to develop interactive and effective e-learning, as well as other training solutions.
    • Collaborate with administrators of Columbia’s Learning Management System (SABA) to upload/update training content, schedule sessions, facilitate enrollment, disseminate evaluations and report results.
    • Design and implement training communication strategies; maintain learning-related landing pages on our Intranet.
    • Manage registration process and attendance reporting, along with the Access Coordinator.
    • Assist with the delivery of training that supports broad organizational development initiatives, such as leadership development, performance management, culture of respect, etc.
    • Create, monitor, analyze and report metrics to measure effectiveness of training programs.
  • Talent and Organization Development

    • Assist in efforts to conduct a needs analysis of talent capabilities required now and in the future across all levels of leadership.
    • Assist in launching new Talent Management programs and services, including the development and implementation of a new high potential leadership development program.
    • Act as an implementation leader responsible for the systems, resources, and training to support the adoption of CUIMC’s new approach to performance management; embed best practices that help evolve the organizational culture to one in which managers and staff share feedback often.
  • Organizational Consulting

    • Provide performance consulting for schools and departments to improve individual, team & department effectiveness. This often involves a multi-phase consulting process.
    • Provide coaching for mid-level and senior managers to meet performance and development needs.
    • Conduct team assessments and development interventions.
    • Recommend techno-structural changes to improve department effectiveness.
  • Performs other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree required.Requires bachelor’s degree or equivalent in education and experience, plus five years of related experience; Master's preferred
  • Strong instructional design, training facilitation, and program management skills.
  • Excellent communication and relationship management skills.
  • In-depth knowledge and experience with Microsoft Office, especially PowerPoint and Word.
  • Ability to work independently and handle multiple priorities and deadlines simultaneously.

Preferred Qualifications

  • Master’s degree in Education, Instructional Design or Organization Development preferred.
  • Minimum of 6 years of experience designing and implementing learning and development programs.
  • Experience in working with e-Learning platforms and multi-media design desirable.
  • Background in LMS administration; experience with SABA is desirable.
  • Coaching skills (ICF certification a plus).
  • Experience administering leading personality assessments (certification in Hogan Assessment Suite, MBTI Steps I and II, FIRO-B, all a plus).
  • Experience administering 360° feedback processes a plus.
  • Experience working in a healthcare environment desirable.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.